Jessica P.

Business Analyst

460 dollar

Mon expérience

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Electrónica Lowrance de México, S.A. de C.V.January 2019 - May 2019

* Organize and schedule meetings with stakeholders of the projects to gather information. * Gather requirements from stakeholders to analyze the impact in the business regarding of any change, enhancement or issue to the ERP System. * Fill in the Functional Requirement Specification Document all data need to describe any change, enhancement or issue with the ERP System to be send to the Development Team located in New Zealand. * Use interviews, study documentation and observation of stakeholders performing their tasks as techniques to gather information. * Troubleshooting * Document legacy applications to provide this information to external consulting companies to develop new versions web or stand-alone applications. * Be in charge of projects with the external consulting companies and provide resources like QA environments or access to databases following the procedures of the company to get them. *Schedule the changes or updates with the applications or ERP System without affecting the continuity of the business operation. * Provide updates and follow-ups to the stakeholders.
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Conduent de México, S.A. De C.V.September 2010 - June 2018

*  Maintenance and administration. * Troubleshooting solving tickets opened by Help Desk. * Install updates, enhancements and new settings to the KMS (Knowledge Management Software). * Make the technical documentation and user manuals. * Maintenance of the KMS like restart services, verify the servers are up and running and the application is available for all the users. * Provide remotely support to users located in USA or India. * Analyze, design and develop new solutions. * Do programs in Java 1.8.0 as programming language, Netbeans as IDE to modify XML files or get reports to be exported in Excel to the SME or Managers. * Training new members of the team located in USA, India or China. * Provide updates and follow-up to the users regarding resolution of the issues.

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Conduent de México, S.A. de C.V.April 2008 - October 2010

* Gather requirements from
stakeholders to analyze them to know the impact of the change, enhancement or
update of the applications. * Fill in the documents all the requirements to do
the change, enhancement or updates to be send this documentation to development
department. * Troubleshooting * Create test scripts for UAT. * Organize,
schedule and participate in meetings to identify issues, provide follow ups and
clear doubts regarding the projects. * Technical documentation writing. * Be
assured that the changes, enhancements, updates or upgrades wouldn't affect the
business continuity.

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Accelya America S.A. de C.V.January 2000 - September 2006

/ Business: Data processing center / Free time: Java and Web Developer.
Office: Word, Excel, Power-point, Project, Outlook, Access, Visio
DataBases: Informix, Oracle 7, 11, Sybase, MSQL
Programming languages: Shell programming, Java 2EE, HTML4,

Technical Tools: HTML 5, CSS3, javascript, Php, JQuery, .Net, C#
IDE Tools: Eclipse, NetBeans, Blue-Fish

Mes compétences

Computer Tools

Microsoft PowerPoint, Microsoft Excel, Microsoft Word


operating systems, Microsoft Outlook, Requirements Gathering, customer support, Analyst, Web Servers, Systems Analyst, ITSM, IT Business Analyst, Java and web developer, Develop programs, Personal Home Page, Blue, develop new versions, develop new solutions, English, Microsoft Office, industry~it, Develop a stand, LINUX LAN Management, Microsoft C-SHARP, Window Servers, Microsoft .NET Technology, Java Swing, Cascading Style Sheets, Microsoft Access, Java 2 Enterprise Edition, Jakarta TOMCAT Servlet Engine, Business Analyst, ITIL Foundation Certificate, Bachelors Degree, AIX UNIX, Microsoft Visio, Microsoft DOS, Microsoft Internet Information Server, Microsoft Windows


MySQL, Informix, Oracle 7, Sybase

Environment of Development

Eclipse IDE, Eclipse, NetBeans

Analysis methods and tools




IT Infrastructure

Unix, Linux




JavaScript, XML, Shell Scripting, HTML, HTML5, Java


Data processing, Design, Business Analysis, Analysis, Web Design, Troubleshooting

Mes études et formations

Bachelor degree, Admistrative Computer Science - Universidad Hispanoamericana