Dumitru C.

Business Analyst

185 dollar
Freelancer
10 ans
Londres, ROYAUME-UNI

Mon expérience

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FreelancerJune 2017 - Présent

Responsibilities:
•    Writing well designed, testable, efficient code by using best software development practices;
•    Creating a website layout/user interface by using standard HTML/CSS practices;
•    Integrating data from various back-end services and databases;
•    Creating and managing software documentation;
•    Being responsible for maintaining, expanding, and scaling of sites;
•    Staying plugged into emerging technologies/industry trends and apply them into operations and activities;
•    Cooperating with other web designers to match visual design intent;

Achievements:
•    Managing a four person-team by dividing tasks by scheduled time until the deadline significantly accelerated performance;
•    The sites now receiving a massive volume of traffic and conversion rate has noticeably improved. It has upped from a mere 1% to 6%;
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Victory House HotelJuly 2017 - April 2019

Responsibilities:
•    Greeting and politely serving customers, both in person and on the phone;
•    Handling customer complaints and resolving issues that employees are not authorised to manage on their own;
•    Dealing with schedule changes, employee call-ins, and other staffing issues;
•    Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks;
•    Recruiting and interviewing new hires, providing one-on-one training to new employees;
•    Maintaining a safe and clean work environment;
•    Creating reports, analysing and interpreting retail data (revenues, expenses and competition).

Achievements
•    Introduced the concept of “daily quick briefing,” which brought about both employee and customer recognition with high efficacy;
•    Identified the factors affecting team effectiveness and sorted out.
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Victory House HotelJuly 2017 - April 2019

Achievements:
*Radically changed the policy of hierarchy for a better teamwork and avoiding the conflict tasks;
*Successfully identified the factors affecting team effectiveness and arbitrate;
*Introduced an innovative method for clock-in & clock-out policy;
*Introduced a weekly meeting discussing the results, feedbacks, the weak-points, and new ideas;
Responsibilities:
*Plan activities and allocate responsibilities to achieve the most efficient operating model
*Maintaining statistical and financial records;
*Planning maintenance work and room bookings;
*Handling customer complaints and queries;
*Recruiting, training, and supervising staff at all levels;
*Collaborating with external parties such as suppliers, travel agencies, event/conference planners;
*Inspect facilities regularly and enforce strict compliance with health and safety standards;
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Nabarro LLPNovember 2016 - May 2017

Achievements:
*Introduced the concept of ``daily quick briefing,'' which brought about both employee and customer recognition with high efficacy;
*Successfully identified the factors affecting team effectiveness and arbitrate;
Responsibilities:
*Securing network systems by establishing and enforcing policies, defining and monitoring access;
*Supporting and administrating firewall environments in line with IT security policy;
*Upgrading data network equipment to the latest stable firmware releases;
*Diagnosing and resolving network, software and hardware faults and perform maintenance and updates;
*Analysing and reporting support issues and requests and advising changes and improvements to services and systems in order to provide excellent service and continuously improving support;

INTERNSHIP EXPERIENCE
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Nabarro LLPNovember 2016 - May 2017

Achievements and responsibilities:
•    Securing network systems by establishing and enforcing policies, defining and monitoring access;
•    Supporting and administrating firewall environments in line with IT security policy;
•    Upgrading data network equipment to the latest stable firmware releases;
•    Providing remote support to on-site engineers and remote troubleshooting;
•    Maintaining the IT Helpdesk and coordinate support efforts with the IT Systems Administrator and IT Manager, escalating incidents internally and liaising with third party support providers where required.
•    Diagnosing and resolve basic network, software and hardware faults and perform basic maintenance repairs and upgrades
•    Providing prioritised technical support and advice across the organisation
•    Assisting with the training and support of all users as required within the organisation
•    Analysing and reporting support issues and requests and advising changes and improvements to services and systems in order to provide excellent service and continuously improving support
•    Resolving 1st and 2nd line issues and requests
•    Deployment and installation of client computing hardware, software, and AV equipment

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Host LTDSeptember 2016 - November 2016

Achievements and responsibilities:
•    Welcoming and educating customers by presenting and explaining schedule;
•    Communicating with customers to ensure satisfaction and resolving complaints;
•    Collecting payments from customers and asking for feedback;
•    Organising meetings with managers and staff daily or regularly about menu changes or specials and discussing upcoming reservations and customers with any dietary requirements.
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Berhord A&DFebruary 2016 - August 2016

Responsibilities:
•    Reading and understanding of computer programming and software development
•    Programming and coding experience using Schneider and Omron Software
•    Developing creative thinking, analytical and problem-solving skills
•    Designing and writing test automation scripts
•    Troubleshooting equipment problems and performing sophisticated system tests
•    Working with QA analysts and software developers to find solutions
•    Project management and documentation management
Achievements:
•    Reached detail-oriented personality and excellent manual dexterity;
•    Succeeded in automation and robotics.
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University of SannioSeptember 2015 - November 2015

Achievements and responsibilities:
•    Projects Management Unit put in practice in a base of knowledge from Marketing and Strategic Management courses, (educational projects);
•    Consultations with experts visiting technical-scientific incubators and laboratories;
•    Participation on "Borsa Della Ricerca" with innovative projects in the field of automation of process work in the agrarian sector;
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Cedacri InternationalJanuary 2015 - August 2015

Responsibilities:
•    Providing estimates to project managers for specific tasks;
•    Working in IBM CICS development environment: DB2, SQL, MQ Series;
•    Providing design development of projects involving COBOL/CICS and mainframe development, migrations, and additions to existing applications;
•    Modifying existing software to correct errors, to adapt it to new hardware or to upgrade interfaces and improve performance;
•    Reviewing test results and directs further development;
•    Documenting code and processes developed.

Achievements:
•    Awarded as one of the best workers for June from a company of 280 developers.
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Technical University of MoldovaOctober 2010 - June 2014

Achievements and responsibilities:
•    Ensuring meetings are effectively organised and minuted;
•    Maintaining adequate records and administration like acquire, hold, control and administer the property and funds of the University, and shall, from time to time, obtain advice from the Finance Committee on financial matters;
•    Upholding the legal requirements of governing documents, charity, events, volunteer activities;
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BASS SystemsMay 2013 - September 2013

Achievements and responsibilities:
•    Working with software developers and project support teams;
•    Carrying out stress testing, performance testing, functional testing and scalability testing;
•    Running manual and automated tests;
•    Testing in different environments including web and mobile;
•    Writing bug reports;
•    Launching in the demo version and collecting feedback data from costumers;
•    Ensuring that all severe bugs sorted out;
•    Launching the official release and maintaining it.
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TotalApril 2012 - September 2012


Achievements and responsibilities:
•    Assistance to the IT manager in the implementation of IT projects (Business Process Management Tool, deployment of a new PC, etc.);
•    Help employees develop new interfaces for their model and make them more collaborative using tools such as Power BI;
•    Seek out new technologies / innovative ideas, increase knowledge of the company and gather ideas for improving production efficiency;
•    Preparation and adaptation of innovation;
•    Coordination of the associated experimentation and evaluation actions;
•    Support operations in their implementation.

Mes compétences

Computer Tools

Microsoft Office Pack

Other

industry~catering, Full-Stack developer, English, French, User Interface, Romanian, Back End, IT Security, Cascading Style Sheets, Manager, Russian, Search Engine Optimisation, Italian, Bachelors Degree > Bachelor of Science > Bachelor of Science Systems and Computer Engineering, Masters Degree > Masters Degree Innovation Management and Technology, Test Driven Development (TDD) evangelist, Assistant Hotel Manager, Network technician, improving support, Analyst, developer, Scrum Methodology

Languages

Cobol, Java, Jscript, HTML

Analysis methods and tools

Design Patterns

Others

Quality Management, Project Management, Contract Management, Teamwork, Problem Solving, Time Management

Mes études et formations

BSc Computing Technologies Extended Degree, Computer Science, High qualification degree - University of Roehampton2017 -

Master’s Degree, Innovation Management and Technology Transfer - Technical University of Moldova2014 - 2016

Masters Degree, Innovation Management and Technology - Technical University of Moldova2014 - 2016

Bachelor’s Degree, Systems and Computer Engineering - Technical University of Moldova2010 - 2014

Bachelor of Science, Systems and Computer Engineering - Technical University of Moldova2010 - 2014