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Sandra B.

Business Analyst

370 dollar
Freelancer
17 ans
Atlanta, ÉTATS-UNIS
CRM DB Change Manager JIRA Microsoft Dynamics CRM MS Excel PostGreSQL Quality Assurance Salesforce Zoho CRM Zoho People

Mon expérience

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THE STONEHILL GROUPNovember 2019 - August 2020



▪ Created user documentation to assist with new hire and new client training.
▪Wrote complicated assignment automation requirements that assisted with shortening process times from 3 weeks to 10 days.
▪ Successfully created an ordering automation process to assist the administrators with notification and updates when orders are completed or rejected from the 3rd party.
▪ Extensive knowledge in the ASP.net domain products with API integration.
▪Maintained the highest security levels in document transfer and active directory management.



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FIRSTKEY HOMESJune 2018 - November 2019

▪ Created over 20 automated workflows for 10 departments using Manage Engines, JIRA and Azure DevOps.
▪ Co-Led over 37 backend integrations for an ERP using ETL processes and Logic Apps.
▪ Created an automated pre and post release report to distribute to the C-Suite team every Monday with project tasks completed, bug fixes, and new features.
▪ Conducted over 20 meetings a week with different departments to facilitate project requests that contained conflicting requirements. 
▪ Facilitated weekly meetings with the C-Suite and Transformations team that involved Accounting and Legal compliance projects.
▪ Scrum Master for over 10 development teams and 5 departmental team projects.


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THE STONEHILL GROUPAugust 2017 - June 2018



▪Written test cases, test plans, scheduled UAT and defect analysis.
▪Setup test automation recordings using Test Studio to manage system deployment tests.
▪ Updated and created documents for training, user experience and vendor integrations.
▪Supported product issues using Spiceworks ticket system.
▪Trained clients on how to use the system and the best practices. 



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MEMBERSUITE, INCNovember 2014 - August 2017



▪Managed over 80 customized portal updates and new features.
▪Negotiated rates, scheduled and implemented payment processing conversion.
▪Project Lead for Payment Processing integration and onboarded 300 clients.
▪ Converted all new and old clients over to the new payment processor by tokenizing payment data.
▪ Priority support for payment processing integration, project management, and customer success management.
▪Setup and managed AD HOC reporting for processing payments and custom projects.
▪Scrum Master for 15 development and non-development teams.



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AUTOTRADER.COMSeptember 2002 - November 2014



▪Owned all 3rd party integrated products for project management, user set up, onboarding and training.
▪ Created a process for onboarding dealerships with integrated customizations to minimize set up time from 2 weeks to 4 days.
▪ Written over 10 RFP’s to interview vendors for telecommunication and data management integrations.
▪Conducted sales calls for training the sales team and clients on new integrated products.
▪Processed over 200 telecommunication numbers daily for customers with specified products such as call recording, call whisper and call redirect.
▪ Managed Dynamics CRM Configurations, Salesforce Administration, user acceptance testing and system to system mapping.



Mes compétences

Computer Tools

Microsoft PowerPoint, MS Office, Microsoft Word, Microsoft Excel, MS Excel

Technologies

CRM, Zoho CRM, Microsoft Dynamics CRM, SharePoint

Languages

CSS3, SQL, HTML5, JavaScript

Others

Zoho People, Troubleshooting, API, Slack, Quality Assurance, Project Management, ITIL, Consulting

ERP&CRM

Salesforce

IT Infrastructure

Azure DevOps

Application servers

Microsoft SharePoint

Business Intelligence

ETL

Software testing

Test Cases, Regression testing, User Acceptance Testing, LucidChart, Test Planning, Debugging

Analysis methods and tools

DevOps, Confluence, Agile, Agile Methodology, JIRA, Scrum

Databases

DB Change Manager, PostGreSQL

Mes études et formations

Certification - -

Full Stack Web Development Certification, Computer Software Engineering - freeCodeCamp2018 - 2020

Network and System Administration/Administrator - Kaplan University2007 - 2007

Accounting and Business/Management - Branell Institute1993 - 1994

Electrical, Electronic and Communications Engineering Technology/Technician - Dekalb Technical College1988 - 1990