Mardonio S.


Guadalajara, MEXIQUE

Mon expérience

Voir plus

NTT DATA–BNSFJanvier 2016 - Décembre 2016

□ Responsibilities include providing setup, administration, maintenance, and support of
Windows-based servers, with a combination of physical and virtual servers.
□ Provisions, Plans, deploys, and documents newservers and services.
□ Make sure that availability and performance requirements are met and that all incidents/problems/requirements are promptly resolved and under SLAs.
□ Perform timely Patchmanagement as per the Schedule.
□ Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers.
□ Analyzing system logs and identifying potential issues with computer systems.
□ Complywithand help to enforce standard operating policies and procedures.
□ Develop and maintain documentation about current environment setup, server hardening, standard operating procedures, and best practices.
□ Support end users on complex technical issues including problems related to applications, and servers.
□ Participate in ad/hoc meetings and special projects.
□ Maintain the warranty inventory and reports to the Customer Sr. Mgmt. Team.
Voir plus

Dell – BNSFJanvier 2010 - Janvier 2016

  Responsible to administer the enterprise printer queues 7000+. This was aimed to provide a
smooth and undisrupted printer queue service.
  Responsibilities include providing setup, administration, maintenance, and IMAC support of the windows, UNIX, andmainframe printers.
  Working closely with Service Desk to help them out to troubleshoot printer related issues for them to create the corresponding KB article.
  Project Lead for Streamline managed printer service process by automating manual tasks.
  Develop and maintain SOP a quarterly basis.
  Responsible formultifunctional printer deployment including basic end user training on scanning features.
  Training of new staff members to reduce the learning curve.
Voir plus

Perot Systems – NOCJanvier 2009 - Janvier 2010

□ Designs and develops total systems solutions to the customer’s enterprise-wide systems problems.
□ Applying industry best practices and methodologies to tie dissimilar components together into an aggregate system.
□ Preparation and presentation of findings including recommendations based on industry best practice metrics and staffing recommendations.
□ Participate with the customer in the strategic design process and translate business needs into technical systems solutions.
Voir plus

Network Engineer Sr.Janvier 2006 - Janvier 2009

□ Responsible for Telecomm Voice & Data Networks operations.
□ PBX Backup process owner.
□ Subject matter expert resource for Change Management & IMR Voice & Call Recording for México.
□ Responsible for Call Recording Operations in México & Argentina.
□ Reengineering & Streamlining Process Documentation.
□ SME for data& voice hotspots. Performed regular capacity planning reviews and followed up on issues on the telecom fabric ensuring that must do upgrades or corrections were looked after.
□ Designed Call Center solutions including Call Recording for the specific projects.
□ Worked closely with corporate engineering team, often provides very valuable input to ensure the proposed solution fits the current business needs and meets their future objects and business plans.
□ Project Lead for provisioning new offices.
□ Led successful implementations of Voice/DATA/CallRecording upgrades.
□ Responsible for design and implementation of new Call Center, including training and post go-live support.
□ Developed custom applications for Process automation & Reporting.
□ Created a shell script to automate the credit card payment due date schedule. Achieved an outstanding time reduction to perform this task from 4 weeks to thirty minutes.
□ Maintained accurate telecom inventory.
□ Created an application to automate the administration of LD codes sending an email communication to the user with the corresponding responsibility letter. The process time
was reduced from two hours to 2minutes. Same script used in batch was able to reduce the time to create 5000LDwith their respective responsive letteremail attachments from1 month to a couple of hours.
□ Generated weekly status reports to stakeholders.
□ Developed a custom report for PBX Trunks usage for purpose of optimize the trunk load and reduced costs.
□ Development and management of project plan associated with PBX Trunk usage Re- engineering.
□ Subjectmatter expert resource for Telecomm network fabric optimization implementation.

Mes compétences


Project Management, Consulting, ITIL, UI Design, Team management, UX Design

IT Infrastructure

Unix, Firewalls, Linux, Windows Server, SUSE, System administration, HP-UX 11, Network administration, AIX


Cobol, Perl, Fortran, C#, Python

Application servers

Apache Web Server

Mes études et formations

- Institution: Mexico National University Result/Degree: Master of Science, Physics