Rosalba M.


441 euro

Mon expérience

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Wipro LimitedJuly 2018 - Présent

As a Senior Application Packager Tech Lead I have been able to lower the backlog by 70% after 3 months of starting this project. I work directly with priority applications that need to be upgraded in the enterprise in a short period of time, such as, WebEx, Citrix, Druva, Phishme, Adobe. I also work on complex packages such as SAP and SAS.
Deployments are done through SCCM and LANDesk. I also take care of supporting team members with whatever issues they may have during packaging in order to maintain SLA.
The MSI files are modified with InstallShield, which is a tool from Admin Studio.
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Tata Consultancy ServicesMay 2012 - June 2018

1. Infrastructure Business Analyst - Aetna account

Main responsibilities:

- identify, evaluate and have a clear understanding of the high-level business needs of clients and stakeholders;

- translate business requirements to detailed technical requirements with fluency for IT Technical teams.

2. Project Manager for IT OPS - USAA account
Main responsibilities:
- managed IT OPS project teams, such as Application Packaging, Distribution and Virtualization with all new implementations learned in San Antonio, Texas in order to execute the project operations effectively and efficiently.

3. On Site Project Manager for IT OPS - USAA account
Main responsibilities:
- participated in the new process implementation for the migration to Windows 10 regarding the Application Packaging, Software Distribution and Virtualization technologies. It was meant to train teams located in Guadalajara, Mexico.

4. Project Manager for IT OPS - USAA account

Main responsibilities:
- managed the IT OPS project teams such as Application Packaging, Distribution, Virtualization and Server management in order to execute the project operations effectively and efficiently.

5. Application Packaging Team Lead - USAA account

Main responsibilities:
- provided direction, instruction and guidance for the Application Packaging team through all the Packaging life cycle such as Data Gathering, Compatibility Testing, Packaging, QA, Deployment, UAT and issue resolving process.
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Wipro TechnologiesJuly 2010 - July 2012

- took part in major technical initiatives such as virtual infrastructure and application packaging, deployment and virtualization, providing key technical support in day-to-day sustainment and engineering functions.
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ACSMarch 2009 - July 2010

- assisted customers in troubleshooting problems related to their day – to – day activities such as Operative System issues, Microsoft Office, Mainframe, VPN and network connectivity.
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CEMEXMay 2007 - March 2010

- addressed generic issues regarding the Service Desk and the Incident Management process.
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ISTJune 2006 - December 2006

- assisted on on-site visits, hardware troubleshooting and local system upgrades.
- solved problems related to ATM and telephony problems.
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IPICYT Institute for Scientific and Technological Research of San Luis PotosiFebruary 2005 - February 2006

- implemented several technologies such as wireless, VoIP, VLan, NAT configured on Cisco Catalyst 6500 Series Switches and managed under Linux platform.

Mes compétences

Windows 10, Virtualization, Troubleshooting, Team management, TCP/IP, Security, Risk management, Project Management, Problem Solving, Management Consulting, Leadership, Kanban, ITIL, InstallShield, DNS, Communication, Business Analysis