Claudiu S.

CONSULTANT

427 dollar
Freelancer
8 ans
Bucharest, ROMANIA

Mon expérience

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SafeMobileDecember 2017 - Présent

- providing direct technical assistance for customers
- collaboration with fellow support colleagues and other internal organizations to provide superior customer services
- taking ownership of technical issues, and working with development team
- delivering remote consulting services to our customers
- involvement in product testing and validation
- providing and testing newly developed applications, making and updating their documentation and providing them to the beneficiary
- installing our softwares and ensuring a good functioning of the systems offered by our company
- testing our softwares (manual/automatic)
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Integrisoft SolutionsApril 2017 - November 2017

- reing the company in the relationship with the customers, managing completely and efficiently the customers requests
- active maintenance of the flow of information between clients and the company reatives (sales department, consulting department, software development), information on customer requirements and requests or on iss products and services
- providing and testing newly developed applications, making and updating their documentation and providing them to the beneficiary
- assimilation and predictively increasing operability of the notions of SQL
- software trainings at the headquarters of the city halls, customers sites (trainer)
- collaboration with fellow support colleagues and other internal organizations to provide superior customer service
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SISTECJuly 2016 - February 2017

My work was mixed during this period:
- providing direct technical assistance for customers
- collaboration with fellow support colleagues and other internal organizations to provide superior customer service
- taking ownership of technical issues, and working with development team
- delivering remote consulting services to our customers
- involvement in product testing and validation
- ERP consultancy and SQL development with an internal development framework
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HPJuly 2012 - December 2012

- ensure that data entry is performed as per given process
- ensure that internal partner inputs are considered and taken care of
- ensure that close relationship to TSG Front office Admin teams is kept
- ensure that mandatory trainings are covered on time (ACDC, MFG PRO, CHASM, ERMS)
- operational review
- internal survey results
- error reporting

Customer Satisfaction
- contract registration
- clear up errors without waiting for delivery inputs, try to avoid reactive resolution
- active relationship management with stakeholders

Specific tasks:
- registration of contracts
- final registration of contracts
- ongoing contracts changes
- handling of renewal process for the customer
- operational review
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SC.R&SLETTERCURIER.SRLJune 2009 - November 2010

Data processing

Mes compétences

Visual Studio, Transact-SQL, Test automation, Technical Support, T-SQL, Subversion (svn), SQL, Software testing, Software Development, Oracle Forms, Oracle Database Server, Oracle 11g, MySQL Workbench, Microsoft SQL Server, Maven, Matlab, Mathcad, Jira, Java, GitHub, Data processing, Data Management, Customer service, CRM, Consulting, Confluence, Catia, Apache Maven, Android Studio, Android