Consultant

Objective
Captaris RightFax full implementation

Tasks performed
• Whole Project
• Maintenance

- Full Stack TrueSight implementation (including TS AppVisibility Manager & ITDA)

- BMC TM-ART full stack: design, implementation, development, maintenance – for highly sensitive SLA Management & APM Solution (financial focus)
- Large (67 servers) TM-ART infrastrtucture!, High Availability
- Highly innovative implementation and design of BMC TM-ART 4.2 solution (original solution!)

- Service Tower Service Officer for “BMC” tower (mission critical implementation);
- BMC TM-ART development, maintenance / support, performance tuning (over 400 synthetic txn);
- BPPM / Proctivenet, BMC Event Management, Patrol (~ 1000 endpoints) – whole lifecycle.
- Incident Management, Problem Management, SLM reporting
- BMC EUEM (Coradiant) maintenance & support;
- ITIL reporting for SCA of availability & performance data.

Objective
Large BSM solution implementation

Tasks performed
• Provided BPPM workshops in different locations
• Gather customer’s data needed for HL design of BPPM solution
• Provide first level of high level design document for BPPM part of the complete BSM solution

Objective
25 custom KMs integration in BPPM CMA and BPPM data integration

Tasks performed
• Develop required xml files for CMA integration
• Provide onsite support on customer’s needs
• Generate deployment package and perform testing

- Onsite dedicated support specialist;
o Ensure proper support level and escalation in critical customer situation (BPPM & ADDM)
o Increase resolution speed and communication with BMC Software’s support organization
o Provide customer with solutions for specific issues
o Provide patching, scripting and automation for assisted roll-out of the monitoring project
o Provide advice for Event Management rules development
- Assisted project roll-out (monitoring implementation project, BPPM 9.0)
- Roadmap consulting and customer vision engineering
- Major Incident assurance

Objective
Proactivenet Suite solution maintenance

Tasks performed
• L2 Support specialist
• Maintenance
• RoadMap Consultancy

Objective
ADDM mainenance & extension

Tasks performed• Maintenance and Operational support tasks for ADDM, CMDB and Remedy ITSM Suite
• 24x7 L1/L2 support over VPN
• Supporting projects for Remedy ITSM Suite development

Objective
IBM Monitoring / ITCAM

Tasks performed
• Install & Config of the IBM Tivoli based monitoring solution for the HA DTAP chain in the Romanian DES Project

- Managing the Professional Services Department, managing implementation & POC projects
- Senior Consultant for BMC Software’s technologies
- Consultancy in Business Intelligence projects
- Presales activities – Cognos, BMC Software, Captaris, Enterprise Content Management / Document Management consultancy (Documentum, Alfresco)
- Feasibility studies related to BI, BSM, ECM (Cognos, BMC Software, Documentum, Alfresco)
- Large ITIL / BSM implementation projects (PM & Senior Consultant)
- Project Management
- Incident Management, Problem Management, SLM, some Change Management
- Senior Systems Architect for large projects & for Offering Dept.- Team leader and main System Architect for Public Administration Offering Department
- Technical Consultant building Technical Projects for PHARE projects;
- Project Management for important projects in Public Administration, Banking and Telco (BRD-GSG, Orange, several City Halls etc.)

Objective
Service Management Process implementation

Tasks performed
• Process design & implementation (Incident Management, Major Incident Management, Problem Management, Change Managemet)
• Operational instrumentation of all base ITIL processes implemented
• Reporting

Objective
BMC Performance Manager Reporting implementation

Tasks performed
• Implementation
• Roadmap consulting
• Documentation

Objective
Presales specialist

Tasks performed
• Complex architecture solution POC, solution design

Objective
APL Bidding documentation ellaboration, Technical projects ellaboration, System Architect for projects to any Public Administration level

Tasks performed
• System Architect
• Project Manager
• Software Consultant, Software Evangelist
• Team leader
• ITIL/BSM specialist

Objective
Feasibility Study for Quality Management Systems Project

Tasks performed
• System Technical Architect
• Process Consultant
• Documentation & Presentation
• Solution Design for complex system which included: ERP, ECM system, BPM, etc.

Objective
Captaris RightFax full implementation

Tasks performed
• Whole Project
• Maintenance

Objective
Captaris RightFax full platform implementation

Tasks performed
• Whole project
• Maintenance

Objective
BMC Software proactive monitoring system in Cadi.net internet banking

Tasks performed
• Patrol installation, customization
• Design and implementation of SMS alerting system

Objective
POC for Documentum solution

Tasks performed
• Gathering environment data
• Dedicated demo environment install&config
• Preparing custom DocApp - dedicated for POC
• POC and final demonstration

- Presales, implementation & support for IT Systems Management Software (BMC Software, IBM Tivoli);
- Consultancy, technical support and development in Enterprise Content Management / Document Management (Documentum).
- My activity on Documentum technology in PHOENIX (the Documentum partner in Romania) includes:
▪ presales activities (POC, demonstrations tailored on customer needs, offers and RFP response – architecture, solution, comercial offer – and solution advising), sales support
▪ technical support, troubleshooting, relation with Documentum primary presales contact.
▪ consultancy during implementation projects and after implementation (I am able to analyze and implement complex workflows and doc. lifecycles with automated operations and complex decision logic, custom types and attributes – and to customize needed client applications or sever procedures, methods or jobs).
▪ training and knowledge transfer
- Oracle RDBMS installation, administration, sizing, performance tuning - repositories for Document Management systems (Documentum);
- Oracle DBA for Data Warehousing environments (Business Objects);
- Consultancy and technical Support for BI technologies: Business Objects, Hyperion.
- Consultancy in Data Management (Informix, Oracle);
- Presales, implementation & support for IBM Software (DB2, AIX, Informix, Tivoli)
- Managing partnership (technical-level) with large software providers like IBM, Documentum, Hyperion, Systematic Software Engineering, Business Objects, BMC Software, Informix, AGS, MindJet.

Objective
Feasibility Study: Informix Databases Migration (~50 Databases) from Unixware to AIX platform

Tasks performed
• Full participation in analysis phase (gather information about systems, time constraints, performance constraints, other linked projects like BC, storage devices / SAN / NAS);
• Participation in design phase (timing scenario, Disaster Recovery and Business Continuity solution, systems sizing, HW and SW);
• Testing phase (Informix Databases & applications testing; monitoring with BMC Software Patrol for Informix and Patrol for AIX as well).

Objective
Documentum Technical Support

Tasks performed
• L1 Support for Documentum technology
• Maintaining vendor communication & relationship from the technical perspective.

Objective
Informix system upgrade

Tasks performed
• Informix upgrade and Unix platform migration

Objective
Documentum ECM Implementation

Tasks performed
• Solution Design
• Install & Configure
• Customization (doc types, custom attributes, workflows – in a dedicated DocApp)
• Maintenance and support

- ERP server side development (SQL & SP programming, trigger based system);
- client development team supervisor.

- Adaptive Server Anywhere technical support and development;
- Adaptive Server Enterprise technical support;
- BI presales (Sybase IWS, Microstrategy).

Objective
Technical Support 24x7, Sybase Romania

Tasks performed
• Presales and Technical Support (L1/L2/L3) for Romanian Customers at Sybase Romania, covering Sybase ASA, ASE, etc.