Project for Orange Romania (F.T. Group)June 2010 - Présent
Objective CMDB & ADDM implementation
Tasks performed • Project Management for the whole implementation project • ADDM implementation • ADDM operational and maintenance tasks • ADDM integration with specific databases • CMDB and ADDM support specialist
Project for LOWE’S (NC, USA)January 2019 - Présent
ObjectiveTMART Migration Tasks performed• HL design of the new TSOM APM solution • Installations of diverse environments (private clouds) • Migration of TMART transactions • Design of synthetic transactions • Development of synthetic transactions • Knowledge transfer • Documentation
Project for Serco / Capgemini – European Space AgencyMarch 2015 - June 2018
ObjectiveSLA Management System, APM System
Tasks performed• BMC TM-ART solution design • BMC TM-ART development with Silktest and Workbench • SL Management Advisor • BMC TM-ART & corresponding very large infrastructrure maintenance (67 own servers, HA configuration) • BPPM integration
Project for Office for Harmonization of Internal MarketDecember 2013 - January 2015
Objective Finish implementation, develop, support and maintain a complete, ITIL v3 compatible, BMC-based solution consisting of BMC Tools like Patrol, Proactivenet, TM-ART, Coradiant along with ADDM and Remedy Suite.
Tasks performed• BMC TM-ART development, support & maintenance • Patrol development, support, maintenance, integration with BPPM (Proactivenet); • Proactivenet integrations (Patrol, SNMP / F5, TM-ART), event rules development (MRL); • Incident Management, Problem Management, SLM reporting • Documenting; • Knowledge transfer, training, presentations; • Reporting to Service Control & Assurance Tower.
Tasks performed • Provided BPPM workshops in different locations • Gather customer’s data needed for HL design of BPPM solution • Provide first level of high level design document for BPPM part of the complete BSM solution
RWE (n-power) - through InfosysJuly 2014 - September 2014
- Onsite dedicated support specialist; o Ensure proper support level and escalation in critical customer situation (BPPM & ADDM) o Increase resolution speed and communication with BMC Software’s support organization o Provide customer with solutions for specific issues o Provide patching, scripting and automation for assisted roll-out of the monitoring project o Provide advice for Event Management rules development - Assisted project roll-out (monitoring implementation project, BPPM 9.0) - Roadmap consulting and customer vision engineering - Major Incident assurance
Objective Onsite special dedicated BMC Software support Assisted roll-out Tasks performed • Onsite dedicated support specialist: o Ensure proper support level and escalation in critical customer situation (BPPM & ADDM) o Increase resolution speed and communication with BMC Software’s support organization o Provide customer with solutions for specific issues • Provide patching, scripting and automation for assisted roll-out of the monitoring project • Provide advice for Event Management rules development • Assisted project roll-out (monitoring implementation project, BPPM 9.0) • Roadmap consulting and customer vision engineering • Major Incident - Assurance
- ADDM implementation and maintenance for Orange Romania, ING Insurance Romania - ADDM, CMDB & Remedy ITSM Suite - Operational Support for Orange Romania (France Telecom Group) - BMC Event Management, Proctivenet, Patrol, Performance Manager Portal and other Service Assurance technologies for BRD – Groupe Societe Generale - OpenText Rightfax implementation and support specialist - IBM Tivoli Monitoring implementation and support specialist - ECM implementation & support specialist (Opentext, Documentum).
Project for Orange Romania (F.T. Group)September 2012 - October 2013
Objective ADDM mainenance & extension Tasks performed• Maintenance and Operational support tasks for ADDM, CMDB and Remedy ITSM Suite • 24x7 L1/L2 support over VPN • Supporting projects for Remedy ITSM Suite development
MATERNA Information & Communications (formerly Best IT Solutions)November 2004 - January 2013
- Managing the Professional Services Department, managing implementation & POC projects - Senior Consultant for BMC Software’s technologies - Consultancy in Business Intelligence projects - Presales activities – Cognos, BMC Software, Captaris, Enterprise Content Management / Document Management consultancy (Documentum, Alfresco) - Feasibility studies related to BI, BSM, ECM (Cognos, BMC Software, Documentum, Alfresco) - Large ITIL / BSM implementation projects (PM & Senior Consultant) - Project Management - Incident Management, Problem Management, SLM, some Change Management - Senior Systems Architect for large projects & for Offering Dept.- Team leader and main System Architect for Public Administration Offering Department - Technical Consultant building Technical Projects for PHARE projects; - Project Management for important projects in Public Administration, Banking and Telco (BRD-GSG, Orange, several City Halls etc.)
Project for ING Insurance Central EuropeOctober 2010 - March 2011
Objective Service Management Process implementation
Tasks performed • Process design & implementation (Incident Management, Major Incident Management, Problem Management, Change Managemet) • Operational instrumentation of all base ITIL processes implemented • Reporting
Project for BCR Erste BankDecember 2010 - February 2011
Objective Rightfax HA FOIP Solution Implementation Tasks performed • Whole Rightfax Fax2email solution implementation in VMWare virtualized environment, taking full advantage of HA and VMotion features (Large solution sizing: 40 channels and over 10K users)
Tasks performed “Automation of Data Processing Center” project Included: - BMC Software complex Patrol Implementation - Control-M implementation - BMC PM Portal implementation (one of the first 10 implementations within the world) - Planning for BEM/SIM Special attention was paid for monitoring (using ad-hoc dedicated KMs) Core-Banking and Card Systems/Applications, along with Informix Databases (dedicated KM used after initial BMC-developed Patrol for Informix implementation). - Complex environment - distributed systems - mostly AIX, but platforms included: Sun Solaris, Linux, Windows, SCO Unixware etc. - Development of the required custom Patrol Knowledge Modules
Objective Feasibility Study BSM Implementation (BMC) Tasks performed - Large Feasibility Study project for "Automation of the Processing Centre". Included Service Assurance Implementation, Control-M and future development directions to BEM/SIM - architecture design, real-life POC, project definition, recommendations etc.
Project for Tiriac AutoJanuary 2005 - January 2005
Objective POC for Documentum solution Tasks performed • Gathering environment data • Dedicated demo environment install&config • Preparing custom DocApp - dedicated for POC • POC and final demonstration
Phoenix Software ServicesOctober 2001 - October 2004
- Presales, implementation & support for IT Systems Management Software (BMC Software, IBM Tivoli); - Consultancy, technical support and development in Enterprise Content Management / Document Management (Documentum). - My activity on Documentum technology in PHOENIX (the Documentum partner in Romania) includes: ▪ presales activities (POC, demonstrations tailored on customer needs, offers and RFP response – architecture, solution, comercial offer – and solution advising), sales support ▪ technical support, troubleshooting, relation with Documentum primary presales contact. ▪ consultancy during implementation projects and after implementation (I am able to analyze and implement complex workflows and doc. lifecycles with automated operations and complex decision logic, custom types and attributes – and to customize needed client applications or sever procedures, methods or jobs). ▪ training and knowledge transfer - Oracle RDBMS installation, administration, sizing, performance tuning - repositories for Document Management systems (Documentum); - Oracle DBA for Data Warehousing environments (Business Objects); - Consultancy and technical Support for BI technologies: Business Objects, Hyperion. - Consultancy in Data Management (Informix, Oracle); - Presales, implementation & support for IBM Software (DB2, AIX, Informix, Tivoli) - Managing partnership (technical-level) with large software providers like IBM, Documentum, Hyperion, Systematic Software Engineering, Business Objects, BMC Software, Informix, AGS, MindJet.
Project for Connex (Vodafone)June 2004 - August 2004
Objective Balanced Scorecard for IT Dept. / BI project Tasks performed • Database developer for needed objects (triggers for data migration, other DB objects); • Database performance tuning for DW environment.
Objective Feasibility Study: Informix Databases Migration (~50 Databases) from Unixware to AIX platform Tasks performed • Full participation in analysis phase (gather information about systems, time constraints, performance constraints, other linked projects like BC, storage devices / SAN / NAS); • Participation in design phase (timing scenario, Disaster Recovery and Business Continuity solution, systems sizing, HW and SW); • Testing phase (Informix Databases & applications testing; monitoring with BMC Software Patrol for Informix and Patrol for AIX as well).
Project for Rompetrol SA; SICOMED SAOctober 2003 - February 2004
Objective POCs for Enterprise Content Management system
Tasks performed • Gather information about customer needs (document workflows, needed functionality, types of documents etc.) • Design, implement & perform demo for DocApp & environment • Prepare the technical proposal; advise licensing and consultancy needs for financial offer.
Project for N. C. SoftwareJanuary 2000 - January 2001
Objective ERP Development project (trigger-based ERP running on Sybase technology) Tasks performed • Whole server side development (design, flows, triggers, SPs, SQL, Performance tuning). • Team leader, assuring project objectives are met.
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