Provide technical support and troubleshooting for Veeam Software’s clients Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies. Contribute to documentation to build Veeam’s knowledge base. Research and troubleshoot problems and inquiries.
3rd Level Technical Engineer (Team lead on Software Distribution) / Citrix Specialist Dec 2015 – Jun 2017
Team Lead for the Software Distribution team Responsible for coordinating tasks between the members of the Software Distribution team Responsible for training members of the Software Distribution team Responsible for the creating, updating and maintaining the Software Distribution procedure. Responsible for maintaining a fully functional environment (SCCM/BigFix server maintenance/troubleshooting) Provide hands-on cloud and infrastructure system administration & troubleshooting expertise Maintain industry awareness for latest compute, storage, networking and virtualization technologies Integration of the Software Packages into the Software Deployment Tool (SCCM/IEM/BigFix): integrate/test/configure packages Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention. Create custom content deployment tasks using batch, VBS and other tool specific languages (IBM Big fix action script, IBM Big fix relevance, Powershell) Security Patch Management for Microsoft Products - Electronic deployment of the security patches released by Microsoft each month (for Microsoft and other vendors products) Monitoring the Managed Clients and Management Servers Maintenance of the Software Deployment Reporting and Documenting Participate in regular internal (IBM) and external (Customer) status meetings Document actions in the record Perform root cause analysis when required Work with vendors (as appropriate) to resolve problems Recommend process and tool improvements Contact other support groups/organizations as required Interface with other systems, networks, and operating system environments Route to other levels of support as required Provide documentation and training for Level 2 support Create, design and implement change requests for incidents/problems/mass deployments for the entire estate. 2nd Level Technical Engineer (Software Distribution) Nov 2014 – Dec 2015
Integration of the Software Packages into the Software Deployment Tool (SCCM/IEM/BigFix) Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention. Security Patch Management for Microsoft Products - Electronic deployment of the security patches released by Microsoft each month (for Microsoft products) Monitoring the Managed Clients and Management Servers Follow, maintain and improve the processes and procedures defined for the project assigned Maintenance of the Software Deployment Reporting and Documenting Participate in regular internal (IBM) and external (Customer) status meetings Level 2 Support - is comprised of technical support specialists. IBM defines Level 2 as having problem determination skills, plus problem source identification and problem analysis skills. Level 2 support personnel may provide support remotely or locally and includes the following responsibilities: Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products Document actions in the record Perform root cause analysis when required Work with vendors (as appropriate) to resolve problems Assist in the use of supported products Recommend process and tool improvements Contact other support groups/organizations as required Interface with other systems, networks, and operating system environments Route to other levels of support as required Provide documentation and training for Level 1 and Level 1.5 support if applicable Communicate with other levels of support via telephony, client chat tools or IBM tools, ticketing system, emails Create and implement change requests for incidents/problems as needed
IT Specialist Nov 2013 – Nov 2014
- Providing remote technical support for the BMW Workshop Environment (Clusters,Servers,Switches and Virtual Machines , Diagnosing Tools, Programming and Measuring Tools) The Job description can be divided as it follows : 1.Windows Server 2003 and 2008 operating system support,DHCP server support and Windows XP for the workshop tools and vitual machines (VMRC ) 2.BMW and Rolls Royce Specific applications and databases support (ISTA, ISTA/P, ISPA Light ,KSD ,ETK, WebISTA,etc) ) 3.Cluster hardware and networking diagnosis (Temperature sensors , Failover management,etc) 4.Server (Fujitsu), Switches, Diagnostic, Programming and Measuring Tools hardware/diagnosis 5.Using Remedy as the ticketing tool - Interacting with client and company functions consistently until problem solution - Analyzing problems/situations, understanding problem impact on client business - Applying problem solving techniques - Responding to client queries, providing timely resolutions to client issues - Maintaining highest client satisfaction - Maintaining positive client relationships even in severe and pressurized situations - Performing problem management and end-to-end problem ownership - Logging all related activities for each customer query and handling client data securely - Employing client's standard support delivery methodologies and tools - Performing in international software support delivery processes and environments - Participating in training sessions in IBM Leipzig/BMW Munich and delivering knowhow to the agents in our Romanian center in order to provide support for new service within the BMW project
Offers support in designing/reviewing the training materials covering the retail transactions to be used by the training teams under Change & Progress Management Division - Defines the Business Requirements for retail transactions - Performs testing and acceptance activities UAT of the budgeted change requests related to retail transactions and collaborates with ORGSIT for implementation - Fulfills the tasks related to the process ownership responsibilities toward retail transactions processes, covering the entire life cycle of cards and fast funds transfer processes. - Collaborates with the other analysts for the designing of E2E processes related to retail transactions processes in compliance with the established process performance objectives - Provides support to Business Process Management function in modeling the designed E2E retail transactions processes in ARIS PPM - Set up of relevant KPI for measuring the effectiveness and efficiency of the E2E retail transactions processes - Is responsible for the conclusion of SLAs with the major stakeholders of the retail transactions processes - Offers support to CPMO to establish the prioritization of the projects addressing the retail transactions area - Ensures the department’s SPOC role toward Org&sIT Division for any requirements from the retail functional line regarding retail transactions - Performs the required activities for the Product Handbook related to each and all retail cards and fast funds transfer products. This responsibility is covering the initial documentation of the Product Handbook as well as any maintenance activity required in order to periodically align it with the latest changes - Ensures the alignment/integration of the retail transactions processes run in the subsidiaries based on the Group control governance model - Fulfills any tasks received in relation with his/her work and activity, provided by his/her hierarchical superior and which do not contradict the actual legislation UAT Tester/Analyst Jan 2009 – Sep 2011
Defining the test-cases Achievement test-case-sized to track results -Description error and the expected results and tracking their resolution -Making user manuals for products that pass the pre-UAT -Training on the technical side of product use after release. - Is responsible for identifying improvements to developments made by computer, the Corporate Operations; - Provide support in the development and verification of, the work instructions and training materials for users; - Check the results of implementations performed on Corporate operariunile; - Provides identification and correct and complete transmission errors in the implementation of corporate IT development related operations; - Is responsible for checking results of such corrections received following error reported for Corporate IT development related operations; - Is responsible for the accuracy, correction and efficiency related developments implement existing products and new products for Corporate business segment; - Inform supervisor on operational problems arising during the performance of current activity - Knowledge of the operational flow of bank osimple payments - (Lei, Currency) - alternative payments channels- (desk, e-multicash, ebcr, NetBanking - fordela) - multiple payments - seizures
Payments specialist Nov 2007 – Jan 2009
Transactions which require manual processing; - Validation and authorization of transactions processed in the service - Participation in the centralization of payment orders issued in application BankTrade as team member processing / validation - Participation in the testing and commissioning of the centralization of payments in foreign applications issued in Sibcor V2K, as validation team member; - Participation in the development of internal working procedures; - Process payment order in foreign currency from their own customers and BCR - Validation of payments processed in the order of foreign clients and its own BCR - Check compliance NBR in transaction currency - Check compliance BCR in transaction currency - Standardized currency operations involving manual processing
Hyper-V, Windows Server 2016, Microsoft Windows 2003 Server, Virtualization, VEEAM, Windows Server 2012 R2, VMware vSphere, Citrix XenApp, Citrix XenDesktop, VMware
Testing, Citrix Winframe, remote technical support, problem management, Microsoft Windows XP, Service Management, IBM Hardware, software deployment, Internet Banking, Microsoft Windows 2008 Server, Security Patch Management, Microsoft Windows 2000 Server, Root Cause Analysis
Mes études et formations
Licentiate degree Field Of Study Marketing - "Spiru Haret'' University, Bucharest2007 - 2011
English language quiz B2
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