• Built, upgraded and configured computers to clients’ specifications • Assisted customers with anti-virus program installation and malware removals • Configured and connected a wide range of technical equipment • Conducted necessary upgrades to hardware and software • Performed maintenance of personal computers and peripheral equipment to component and software level, identifying technical issues and providing appropriate solutions • Researched and resolved technical issues on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions • Encrypted data transmissions and erected firewalls to conceal confidential information during transcript • CCTV surveillance systems installation services • Internet service provider including installation, maintenance and repairs • GSM service: unlocking solutions, firmware repairs for smartphone and tablets (Android, as well as iOS based), data recovery • Carried out computer technology training to new staff
• General management operations and merchandise supply for market store and construction firm • GSM service: customer and service management – smartphone troubleshooting and unlocking services, sales of accessories for smartphones and iPads • Assisted office staff with computer application queries, trained new technicians on procedures within the firm • Activity coordination and management of staff
• Communicated with customers to resolve complaints by identifying issues, potential malfunctions or the need for further customer education • Completed PC hardware and software troubleshooting and repair and provided maintenance services • PC peripherals troubleshooting • Smartphone network unlocking services • Customer support with regards to products and applications to improve productivity • Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes • Restored data from various backup sources, moved computer set-ups, and changed software
• Navigation software installation • Provided technical assistance to business customers: IT support and troubleshooting (PC ships) in person and remotely • Disassembled units to diagnose issues and repair equipment • Reassembled, adjusted and cleaned equipment as needed to provide a finished product
M&C Musical Instruments DistributorJune 2009 - March 2010
• Administration of specialised software • Customer database operation and management • Billing, bank transfers, centralisation of payments • Customer assistance and support • Quality assurance for musical instruments and equipment • Coordination of team activity
• Installation of navigation software • Diagnosed, troubleshot and repaired hardware and software of ship PCs – laptops, desktops • IT support to businesses over-the-phone, remote application or face-to-face • Loaded and unloaded programs, software and drivers • Performed diagnostic testing on PC equipment and ensured printers and other peripherals were up and running at all times • Evaluated new technology • Rebuilt and refurbished home computer systems and laptops
Troubleshooting, Customer Care, Leadership, Management
LAN, WAN, Cybersecurity
Embedded and Telecom
Mes études et formations
Php - Programming department - link-academy2019 - 2020
Professional Diploma Cybersecurity - Cybersecurity Risk Management - Rochester Institute of Technology2018 - 2018
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À propos de Pentalog
Pentalog est une plateforme de services IT qui accompagne les entreprises dans leur production digitale et leur transformation en fournissant des ingénieurs et développeurs de classe mondiale. Ses 16 Delivery Centers et Agences dans le monde comptent plus de 1600 ingénieurs, développeurs, product designers et spécialistes marketing.