Vlad T.

CONSULTANT

488 euro

Mon expérience

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OracleNovember 2017 - Présent

I provide live (online) assistance and support to instructors and students experiencing challenges with their classes.

My goal is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any “virtual issues” outside of the Virtual class environment.

I work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the Global IT team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few.

My role is critical in maintaining a disruption-free setting in which to deliver Oracle University events.
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Rezolv ITJanuary 2017 - November 2017

- installing servers and network equipment into racks.
- configuring routing and switching equipment;
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- replacing parts as required;
- providing support, including procedural documentation and relevant reports;
- setting up new users' accounts and profiles and dealing with password issues;
- prioritising and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals;
- testing and evaluating new technology;
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ADC Blackfire Entertainment S.R.L.January 2016 - January 2017

-develop the company website
-in charge of online sales
-market research
-develop successful relationships with new clients
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RegusJanuary 2015 - January 2016

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
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SC Vlad Online SRLFebruary 2011 - January 2015

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
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Provident Financial RomaniaJanuary 2014 - January 2015

As a Development Manager for Provident Financial, I monitor and provide structured support to a group of ten self-employed agents.

Key Responsibilities:

Responsible for meeting sales goals and overall quality of service.

Conduct sales and marketing calls/visits to book meetings with potential clients.

Send follow-up marketing materials and make follow-up monthly calls/visits to establish relationships.

Design and run sales schemes/ incentives for the team to maximise business potential.

Perform client ations articulating the value proposition of product, solution, and service offerings.

Coordinate efforts to improve the customer experience at the point of sale.

Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

Pana-Caribbean AdventuresDecember 2013 - February 2014

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RegusSeptember 2013 - December 2013

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
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Aisiel Real EstateJuly 2013 - September 2013

Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who re buyer.

Alfa Group Design.RoApril 2013 - June 2013

Foundation for Family Health and Community DevelopmentOctober 2010 - June 2011

Mes compétences

Time Management, Teamwork, Team management, System administration, Social Media, Sales, Quality Assurance, Network Security, Network administration, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Marketing Strategy, Marketing, Data entry, Data analysis, Business Development, B2B