Mon expérience

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CMS Cameron McKenna Nabarro Olswang LLPMay 2017 - Présent

CMS Cameron McKenna Nabarro Olswang LLP- https://cms.law/en/INT/
* Provide technical support remotely consistent with established service agreement (SLA);
* Analyse and resolve reported incidents within the competences set;
* Maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers;
* Update the records with the details of all actions taken and with new information obtained;
* Provide solutions by phone, email or remote connection to incidents and requests according the SLA's;
* Create new user accounts on the Exchange, Lync, Skype for Business , FTP, Citrix servers and on other servers and applications used by the client;
* Create, amend, and delete distribution lists on the Exchange Servers;
* Create, amend and delete Virtual Data Rooms;
* Creating Reference Guides for different applications used by the client.
* Working with application such as IManage- Filesite; Winscribe; Carpe Diem Time; PdfDocs; Elite Enterprise
* Working knowledge on SCOM / SCCM / OFFICE 365 / Service Now /Exchange2016 / Active Directory / VMware / Windows 10 / Office 2016
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SCCAugust 2013 - May 2017

SC SCC Services Romania - Bacau Branch - www.scc.com
* Provide technical support remotely consistent with established service agreement (SLA);
* Analyze and resolve reported incidents within the competences set;
* Maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers;
* Update the records with the details of all actions taken and with new information obtained;
* Provide solutions by phone, email or remote connection to incidents and requests according the SLA's;
* Create new user accounts on the Exchange, Lync, Skype for Business , Blackberry Enterprise , FTP, Citrix servers and on other servers and applications used by the client;
* Create, amend, and delete distribution lists on the Exchange Servers;
* Create, amend and delete Virtual Data Rooms;
* Creating Reference Guides for different applications used by the client.
* Working with application such as IManage- Filesite; Winscribe; Carpe Diem Time; PdfDocs; Elite Enterprise
* Working knowledge on SCOM / SCCM / OFFICE 365

PROCESSING, VALIDATION AND DATA ENTRY OPERATOR
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Self-employedSeptember 2002 - July 2013

• Installation and configuration of: Internet access router ; active and passive network equipments; hardware components for the workstations; printers, network printers, scanners; Windows 95/ 98/ 2000/ XP/ Vista/ 7 Operating Systems; Microsoft Office 97/ 2000 /2003 /XP / 2007/ 2010 Platforms; antivirus solutions on the workstations;
• Backup and restoration activities for the operating systems and applications installed on workstations;
• Replacing faulty equipments and supplies: monitors, keyboards, optical drives, toners, storage drives, etc.
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SC GTI Logistic SRLDecember 2011 - July 2013

• Accurately entry of data in the information system;
• Gathers data and writes reports at the request of the supervisor end the clients;
• In charge of gathering documents and archiving them.
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"Grigore Tabacaru" Teacher Training CentreJanuary 2007 - September 2010

• translation of the institution’s official documents and web pages from Romanian to English and vice-versa;
• ensuring the development and maintenance of the institution’s data base necessary – an Access database for more than 6000 teachers and 100 training courses;
• demonstrations of correct use for the educational software and platforms provided by the institution – eBooks, eEncyclopaedias, Advanced eLearning (AeL) platform and iTeach.ro platform;
• handling the electronic correspondence of C.C.D. in Romania and abroad;
• providing technical support for all the institution’s equipment’s: PC’s, laptops, video projectors, DVD players, digital cameras;
• providing technical support for trainers during their training activities;
• Installation and configuration of: Internet access router ; active and passive network equipments; hardware components for the workstations; printers, network printers, scanners; Windows 95/ 98/ 2000/ XP/ Vista/ 7 Operating Systems; Microsoft Office 97/ 2000 /2003 /XP / 2007/ 2010 Platforms; antivirus solutions on the workstations;
• Backup and restoration activities for the operating systems and applications installed on workstations;
• Replacing faulty equipments and supplies: monitors, keyboards, optical units, toners, storage units, etc.
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"Humanitas" National FoundationSeptember 2002 - August 2008

• translation of the institution’s official documents from Romanian to English and vice-versa;
• handling the electronic correspondence in Romania and abroad;
• providing technical support for all the institution’s equipment’s: PC’s, laptops, video projectors, DVD players, digital cameras;
• providing technical support for trainers during their training activities;
• Installation and configuration of: Internet access router ; active and passive network equipments; hardware components for the workstations; printers, network printers, scanners; Windows 95/ 98/ 2000/ XP/ Vista/ 7 Operating Systems; Microsoft Office 97/ 2000 /2003 /XP / 2007/ 2010 Platforms; antivirus solutions on the workstations;
• Backup and restoration activities for the operating systems and applications installed on workstations;
• Replacing faulty equipments and supplies: monitors, keyboards, optical units, toners, storage units, etc.

Mes compétences

Computer Tools

OpenOffice, MS Office, Skype for Business, Microsoft Exchange

IT Infrastructure

VMware vSphere, Windows 10, WAN, VMware, VPN, Windows, LAN, Microsoft Windows Server, Hyper-V Manager, System Center 2012, Virtualization, Active Directory

Others

Technical Support, Teamwork

Other

Computer operator, Microsoft Windows Vista, industry~it, Microsoft Office, Microsoft Access, Microsoft Windows 7, Microsoft Windows 9x, VALIDATION AND DATA ENTRY OPERATOR, Internet Access, C Programming Language, Senior Service Desk Analyst, Software, PC Hardware, Microsoft Windows XP, Microsoft Windows 2000 Professional, Microsoft Lync, Microsoft System Center Configuration Manager, Microsoft Windows 10, System Center Operations Manager, Information Technology, Microsoft Office XP, Interpersonal skills, Service Desk Analyst, Citrix Winframe, Office, IT Technician, Microsoft Exchange Server, Microsoft Office 2007

Protocols

FTP, DHCP

Mobile

Blackberry

Application servers

WMWare

Mes études et formations

- Licenses & Certifications

- "Lucian Blaga'' University2002 - 2006