Alexandru M.

CONSULTANT

427 euro
Freelancer
14 ans
Brasov, ROMANIA

Mon expérience

NTT DataAugust 2017 - Présent

Tremend Software ConsultingMarch 2019 - Présent

StrataluxApril 2017 - August 2017

Dennemeyer Romania- Salesforce and HubspotJuly 2016 - August 2017

Voir plus

S.C Dennemeyer SRLJuly 2016 - April 2017

• Manage all administrative tasks for Saleforce.com
• Create training materials for new users
• Design and create all reports and dashboards used at an Enterprise level
• Provide support for internal users
• Design and implement new workflows, triggers and rules
• Design and create new roles and profiles for the organization
• Create back up schedules and ensure that data is secured
• Manage integrations with Marketing tools
• Create new fields and field relations according to organizational needs
• Manage data quality
• Perform all data uploads and organize all campaigns
Voir plus

S.C Dennemeyer SRLOctober 2015 - April 2017

The job requierments are:
• handle all CRM requests- Salesforce.com
• create Salesforce,com user logins and troubleshoot any user issue
• create custom CRM reports and dashboards for the management team
• create customer databases and manage existing customer databases
• search for suitable prospects
• perform training sessions for the new hires to introduce them to a CRM workspace-Salesforce.com
• create custom price offers for important customers
• compare prices to assist in creating personalised offers
• assist the team members with Microsoft Office issues
• create weekly performance reports for the management team
• perform custom analysis for existing and new databases
• gather and create emailing lists to promote services and products
Voir plus

CGS RomaniaOctober 2014 - October 2015

• Creating and managing performance reports for the management team
• Creating accounts for the new hires and assigning Group Policies for all new team members
• Creating VOIP logins and assign the correct skills for call routing
• Managing call routing and adjusting staffing according to the volumes of calls
• Managing all Service Requests and assigning them to the correct providers
• Providing second level support for all technical issues of the team- both hardware and software
• Managing all WFM aspects for the assigned teams
• Providing accurate forecasts in terms of call volumes and monitoring eventual call spikes
• Managing up-trainings for the new hires and creating accurate performance reports for the management team
• Creating training materials in relation to networking and routing for the new teams
• Managing the relationship with the global IT team in regards to open tickets and possible resolutions
Voir plus

Autoliv RomaniaJuly 2014 - October 2014

-ensure a very good relationship between the factory and the customer (Volkswagen Group)
-re the factory in front of the customer for any offers or complains and suggestions
-following up with any customer complain and perform the necessary analysis (8D analysis, Ishikawa diagram,
quality inspection, fault documentation, improvment suggestions)
-perform the weekly orders for components and parts to keep the production level at the desired rate
-coordinate with the Production Managers to ensure that the daily targets are met
-coordinate with transporters to make sure that the transportation will be done on time and no delivery issue
will arrise
-track and keep record of every shipment on the move and follow up with the suppliers or customers
-ensure that customs documents are compliant with EU requirements
-develop weekly ations for the management team
-attend daily and weekly meetings to ensure that targets are met
-ensure that company standards are respected for every product
Voir plus

CGSJanuary 2009 - June 2014

-conduct the final interviews to bring new consultants on the project
-participate in the training of new classes
-develop materials for the new teams and for the existing teams
-lead a team of 20 consultants towards achieving all targets
-manage scheduling and vacation planning for the consultants
-develop reports for the management team and for the US directors
-handle escalations from customers and dispatch them to the appropriated levels of support
-handle feedback sessions with the consultants on the project
-run maintenance reports for the tools that were used
Being promoted to Team Manager for Dell

CGSMay 2008 - January 2009

Mes compétences

VisualForce, System administration, Salesforce API, Networking, Microsoft Office Pack, Logistics, Analysis, Amazon Web Services (AWS), Troubleshooting, Jira, Salesforce, CRM