• Manage all administrative tasks for Saleforce.com • Create training materials for new users • Design and create all reports and dashboards used at an Enterprise level • Provide support for internal users • Design and implement new workflows, triggers and rules • Design and create new roles and profiles for the organization • Create back up schedules and ensure that data is secured • Manage integrations with Marketing tools • Create new fields and field relations according to organizational needs • Manage data quality • Perform all data uploads and organize all campaigns
The job requierments are: • handle all CRM requests- Salesforce.com • create Salesforce,com user logins and troubleshoot any user issue • create custom CRM reports and dashboards for the management team • create customer databases and manage existing customer databases • search for suitable prospects • perform training sessions for the new hires to introduce them to a CRM workspace-Salesforce.com • create custom price offers for important customers • compare prices to assist in creating personalised offers • assist the team members with Microsoft Office issues • create weekly performance reports for the management team • perform custom analysis for existing and new databases • gather and create emailing lists to promote services and products
• Creating and managing performance reports for the management team • Creating accounts for the new hires and assigning Group Policies for all new team members • Creating VOIP logins and assign the correct skills for call routing • Managing call routing and adjusting staffing according to the volumes of calls • Managing all Service Requests and assigning them to the correct providers • Providing second level support for all technical issues of the team- both hardware and software • Managing all WFM aspects for the assigned teams • Providing accurate forecasts in terms of call volumes and monitoring eventual call spikes • Managing up-trainings for the new hires and creating accurate performance reports for the management team • Creating training materials in relation to networking and routing for the new teams • Managing the relationship with the global IT team in regards to open tickets and possible resolutions
-ensure a very good relationship between the factory and the customer (Volkswagen Group) -re the factory in front of the customer for any offers or complains and suggestions -following up with any customer complain and perform the necessary analysis (8D analysis, Ishikawa diagram, quality inspection, fault documentation, improvment suggestions) -perform the weekly orders for components and parts to keep the production level at the desired rate -coordinate with the Production Managers to ensure that the daily targets are met -coordinate with transporters to make sure that the transportation will be done on time and no delivery issue will arrise -track and keep record of every shipment on the move and follow up with the suppliers or customers -ensure that customs documents are compliant with EU requirements -develop weekly ations for the management team -attend daily and weekly meetings to ensure that targets are met -ensure that company standards are respected for every product
-conduct the final interviews to bring new consultants on the project -participate in the training of new classes -develop materials for the new teams and for the existing teams -lead a team of 20 consultants towards achieving all targets -manage scheduling and vacation planning for the consultants -develop reports for the management team and for the US directors -handle escalations from customers and dispatch them to the appropriated levels of support -handle feedback sessions with the consultants on the project -run maintenance reports for the tools that were used Being promoted to Team Manager for Dell
CGSMay 2008 - January 2009
VisualForce, System administration, Salesforce API, Networking, Microsoft Office Pack, Logistics, Analysis, Amazon Web Services (AWS), Troubleshooting, Jira, Salesforce, CRM
Vous avez besoin de ce profil dans un mois?Contactez-nous!
Vous allez être redirigé sur SkillValue
Talent sourcing specialist de la plateforme Pentalog, SkillValue s’appuie sur un pool de +400 000 Experts Tech & Marketing, dont +15 000 freelancers. Évaluations de compétences, missions, offres d’emploi : les consultants SkillValue vous aident à accélérer votre carrière.
Restez informé de l'actualité tech avec la newsletter Pentalog
À propos de Pentalog
Pentalog est une plateforme de services IT qui accompagne les entreprises dans leur production digitale et leur transformation en fournissant des ingénieurs et développeurs de classe mondiale. Ses 16 Delivery Centers et Agences dans le monde comptent plus de 1600 ingénieurs, développeurs, product designers et spécialistes marketing.