Mon expérience

Voir plus

ScalianJanuary 2019 - Présent

As a consultant within an Amadeus cross-functional team, implemented a data governance policy. Used data driven insights to improve collaborative relationships, initiate process changes that ultimately enhanced business processes and customer experience.
Voir plus

AmadeusJanuary 2019 - Présent

Consultant Project Manager - Analytics (Scalian - contracted to Amadeus - IT,
* Initiated data driven process improvements in incident management to enhance leading indicators, internal efficiencies and ultimately enhance customer experience
* Mediated strained relationships between international and cross-functional teams, rebuilding trust, jointly creating next steps for improved collaboration and business effectiveness
* Improved data quality by implementing a data governance policy that was globally adopted by PMO offices
* Proposed new database solutions and possible structures
* Identified new KPI measures and designed dashboards on Qlik Sense to track measures across the business
Voir plus

AmadeusMay 2018 - June 2018

* Identified and mapped customer journeys for corporate clients, where no journeys had previously been mapped
* Developed product strategy based on market studies, use cases, feasibility and implementation assessments
Voir plus

Liberty GroupJune 2011 - December 2017

* Promoted to a senior data analyst role, focusing on insights, recommendations and reporting for Liberty Group
* Analysed customer data and touchpoints, then designed and developed executive dashboards to highlight the insights, and then gave recommendations for the development of the Group's customer strategy
* Migrated customer data to a central database and as part of a team automated the complaints handling system mitigating the risk of regulatory infringements
* Trained all new recruits who joined the analytics team on data normalization, SQL, Excel, requirements gathering, business processes and stakeholder management
* Initiated and led a project team to automate operational reporting into Qlik models, a first in the operational environment, increasing reporting times from once a month to daily automated reports
* Improved operational efficiencies by identifying KPI reporting metrics for companywide customer departments such as call centres, campaign teams, customer experience (CX) teams and user experience (UX) teams
Voir plus

Liberty GroupOctober 2010 - June 2011

* Liaised with various insurers in the industry, to obtain compliant regulatory replacement documents
* Insured that all documentation received was compliant to financial services regulations
Voir plus

Liberty GroupMay 2009 - September 2010

* Retained on average 20 to 30 customers a month, through a firm understanding of company products and
customers' needs
* Assisted customers to plan for the financial needs in terms of risk and investment needs
Voir plus

NEM LogisticsJanuary 2009 - May 2009

Set up the company’s accounting system and managed all financial related matters of the business. Recruited and trained the company's accounting personnel.

Mes compétences

Databases

MySQL, Oracle, Microsoft SQL Server

Analysis methods and tools

Agile Methodology

Business Intelligence

ETL, Power BI, Tableau Software, Business Intelligence, QlikView, Cognos Impromptu

Software testing

User Acceptance Testing

Big Data

Data Visualization

Others

Financial Accounting, Risk Analysis, Analytics, Business Analysis, Customer relationship management, Business Cases

Other

Customer Retention, Customer Experience, Data Modelling, stakeholder management, Qlik Sense, tableau, process analysis, Requirements Gathering

Computer Tools

Microsoft Excel, Microsoft PowerPoint

Mes études et formations

Master of Business Administration, Digital Innovation - Edhec Business School2018 - 2018

Diploma - FTI Institute of Learning2014 - 2015

National Certificate in Wealth Management - University of Stellenbosch2009 - 2010

Post-Graduate Diploma, Enterprise Management - Rhodes University2008 - 2008

Bachelor of Commerce, Accounting and Economics - Rhodes University2004 - 2007