DATABASE ADMINISTRATOR

- Responsible with following required change, configuration, and release management practices to design, configure, test and release E-mail and Calendar services.
- Overall Subject Matter Expert (SME) for Office 365 components with an emphasis on, but not limited to: Administration function, Hybrid Exchange environment, Skype for Business Online, Office Online, Azure Active Directory, SharePoint Online, One Drive for Business,
- Knowledge and implementation experience of deploying other O365 Functionality and automation (e.g. Teams, Planner, Flow, Groups, Power Apps)
- Follow incident, event, problem, configuration and change management to troubleshoot and restore E-mail and Calendar services caused by degradation, outages, and defects.
- Perform troubleshooting, root cause analysis, workaround, and deploy resolutions.
- Work with server, network, database, and storage administrators for routine operations.
- Participate in Disaster Recovery, documentation and testing.
- Create, update and maintain design, architecture, standard operating procedure, work instruction documents and knowledge articles.
- Provide privileged account access management.
- Maintain service level agreements with customer and support organizations.
- Communicate routinely and effectively through multiple channels and stakeholders.
- Coordinating on networking and infrastructure topics with clients recommend Office 365 solutions.