- Responsible with following required change, configuration, and release management practices to design, configure, test and release E-mail and Calendar services. - Overall Subject Matter Expert (SME) for Office 365 components with an emphasis on, but not limited to: Administration function, Hybrid Exchange environment, Skype for Business Online, Office Online, Azure Active Directory, SharePoint Online, One Drive for Business, - Knowledge and implementation experience of deploying other O365 Functionality and automation (e.g. Teams, Planner, Flow, Groups, Power Apps) - Follow incident, event, problem, configuration and change management to troubleshoot and restore E-mail and Calendar services caused by degradation, outages, and defects. - Perform troubleshooting, root cause analysis, workaround, and deploy resolutions. - Work with server, network, database, and storage administrators for routine operations. - Participate in Disaster Recovery, documentation and testing. - Create, update and maintain design, architecture, standard operating procedure, work instruction documents and knowledge articles. - Provide privileged account access management. - Maintain service level agreements with customer and support organizations. - Communicate routinely and effectively through multiple channels and stakeholders. - Coordinating on networking and infrastructure topics with clients recommend Office 365 solutions.
- Responsible with design, build and maintain advanced applications for the Android and iOS platform (Java, Android Studio, Xcode), processing data (XML/JSON), graphics and web design, bug fixing and improving application performance; continuously discover, evaluate and implement new technologies to maximize development efficiency.
Service Desk Analyst Level 3 - Responsible with providing specific IT software support to users located to United States, Canada, Europe, India, Australia and New Zealand; - Handle incoming phone calls, web-submits and e-mails received; log all customer questions and issues accurately and efficiently into ticketing system; - Diagnose, troubleshoot and solve Service-Desk issues: remote session connections for various applications such as SAP Catalyst, SAP NetWeaver, Office365, Dropzone, Workday, ZBB, Junos Pulse Secure (installation, configuration and proxy setting for remote connection). Log on to various servers to reset passwords, unblock active accounts, and provide users with access to security groups and distribution lists, in Active Directory, mapping personal folders, shared folders in user's computers or shared mailboxes in their emails accounts; providing assistance in Citrix environment, for Matrics or BPCS applications; creating and configuring Cisco (Softphone and Deskphone) telephony profiles; creating profile conference calls in Co Space Access Management.
Windows Server, Troubleshooting, Technical Support, Team management, Sales, Microsoft SQL Server, API, Active Directory
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À propos de Pentalog
Pentalog est une plateforme de services IT qui accompagne les entreprises dans leur production digitale et leur transformation en fournissant des ingénieurs et développeurs de classe mondiale. Ses 16 Delivery Centers et Agences dans le monde comptent plus de 1600 ingénieurs, développeurs, product designers et spécialistes marketing.