Top 5%
Laura C.


23 ans

Why I'm Top 5%

  • Superior technical skills
  • 23 years of industry experience
Learn how we hire

Mon expérience

Voir plus

UdemyJanuary 2018 - Présent

AWS online course. I've completed the course and am doing test examinations to assess which areas
I need to re-do as I took a break from it over the Easter holidays ()
Voir plus

TCSAugust 2016 - December 2021

working from CT since COVID)Initially with Jurumani Solutions who lost the contract to TCS
Vodacom Business (Business Park, Midrand, 082 Alexander Street)
Before COVID I commuted from my home base in Cape Town spending roughly 2 thirds of the month in Johannesburg. Vodacom Business is an ISP.
Voir plus

Vodacom SAOctober 2013 - July 2016


Gather and document user requirements.
Document, data model and design database schemas to support requirements.
Develop database scripts and application user interfaces (via Oracle apex) to support complex interactive reporting requirements that could not be delivered in Business Objects/Remedy.
Statistical analysis of power outages with heat maps.
Developed a rules based database engine allowing a fully customisable escalation and notification system, including apex GUI to configure the rules.
Assumed responsibility for the auto-discovered network inventory system, and introduced enhancements to this.
Assisted in the design of a Splunk solution for Change and Security Management whereby Remedy changes and incidents are correlated with CI logs (or not correlated) and commands are rated for severity.
Developed CI audit solution whereby routers were verified across assurance systems, including local
Developed CI and Location integration solutions in tandem with the integration and Remedy teams.
Completed migration of +/- 7 full applications in a database consolidation exercise.

Programming Languages &Toolsets:
Oracle PL/SQL, Apex, javascript,
*Nix, TOAD, SqlDeveloper, Bizagi
Monitoring Systems: Netcool, SMARTS
ITIL: Remedy, HPSD.
MS Office
Voir plus

Jurumani SolutionsOctober 2012 - September 2014


Optimise the harvest and promotion of data from the provisioning and monitoring systems including
IPSA, SMARTS and InfoVista. Used a Reach/Discover/Harvest process for service fulfilment.
Developed procedure and supporting data models in SQL Server to support error reporting.
Business analysis - documenting and describing the business requirements for interfaces to the various management systems.
Business Intelligence/Data Analysis - fine grained forensic reporting on assurance transactions measured against provisioned transactions per business unit responsible.

Operations support.
Management Reporting.

Programming Languages & Toolsets:
Postgres, MS SQL Server, MS Access, Jasper, Java, PHP (5+)
Voir plus

Vodacom Network Management GroupApril 2004 - September 2012

Design and Implementation of the Oracle Service Assurance Topology Database. This included data modelling, and development of packages to support the various business functions - for example, in the ISP space, is a customer's router assured.
ETL Integrations to harvest the various element managers and build an end-to-end network path.

* Advanced reporting systems to quality assure data comparing the discovered vs authorized view.

* Web applications for internal use.


Programming Languages & Toolsets:
Oracle, Visual Studio,
Voir plus

VodacomOctober 1999 - March 2004

Reason for leaving: End of contract - moved to work for a client,
Implemented solutions from call centre to fault management.

* Implementation planning

* System administration

* Application Integration, Development and Administration

* Monitor Call Center operations and performance.

* Manage Siebel user account and responsibilities.

* Manage and update LOVs (list of value).

* Develop and update Siebel Views, Applets, Pick Lists, and Business Components.

* Program e-scripts to customize Siebel functions.

* Develop and maintain Siebel Workflows.

* Use Siebel Enterprise Integration Manager (EIM) to migrate and upload data.

* Migrate Siebel repository from dev to test and from test to prod.


`AS' levels (Mount Pleasant High School, Harare, Zimbabwe)
English, History, French Art

`A' Levels (London University - Peter Birch School of Art, Harare, Zimbabwe)

`O' levels (Dominican Convent, Harare, Zimbabwe)
English Language, English Literature, Mathematics, Biology, Physics-With-Chemistry, History

Tech Qualifications

Mes compétences

Visual Basic, TortoiseSVN, Test Cases, System administration, SQL Server Integration Services, SQL Developer, SQL, Siebel, Security Management, Remedy, Quality Assurance, Prometheus, Problem Solving, PostgreSQL, Oracle PL/SQL, Oracle Apex, Oracle, Netcool, MySQL, Microsoft SQL Server 2005, Microsoft SQL Server, Jira, JavaScript, Java, ITIL, Hadoop, GitHub, Functional Analysis, ETL, Data analysis, Confluence, COBOL, Business Objects, Business Intelligence, Big Data, APEX, Analytics, Amazon Web Services