Vikash D.


293 dollar

Mon expérience

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Crossover for WorkJune 2018 - June 2019

Company Profile: Crossover connects companies to the best talent from around the world and provides a seamless solution for remote team management. It has more than 300+ sub companies and different projects with different technologies.

Key Deliverables:

* Managed the Cloud infrastructure and maintained the up time.

* Ensured end-to-end deployment using Jenkins and CICD, Mavan and trigger alerts with slack integration.

* Handled the OS upgrade, patch, new packages installation and provision of new resources.

* Managed everything over AWS cloud.

* Provided support to internal team members and L1 support team related to products.
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OPSOctober 2014 - June 2018

Key Deliverables:
As OPS Engineer -- Gurgaon, Haryana:

* Managed Server's provisioning, upgraded/patch, security and monitoring.

* Created chef cookbook/recipe and automated the infrastructure.

* Handled AWS Cloud Services including Ec2, RDS, s3, Route53, VPC, IM Policies, SG, NACL, etc.

* Monitored infra with Nagios, Pingdom, Newrelic, Pagerduty, Slack and Munin.

* Extended product related support to the Support, Development and Engineering teams.

As Linux Administrator -- Jalandhar, Punjab:

* Assisted clients over Chat and Ticket Systems / Emails related to their queries.

* Provided product related support to clients on issues.

* Extended Linux servers related support for LAMP (Linux, Apache, MySQL and PHP)

* Supported clients during Kayako product (helpdesk) installation / upgrade and migration.

Kayako Support System Pvt. Ltd.April 2012 - October 2014

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Pugmarks Interweb Pvt. Ltd.October 2010 - April 2012

Company Profile: It provides sophisticated system, network management and solutions that include hosting / co-locating of web, application, database & email servers in stand-alone or multi-tiered or clustered architecture basis.

Key Deliverables:

* As a team member of L1 team, handled all direct queries from clients and internal staff over phone call, email and CRM system.

* Monitored the infrastructure with monitoring tools like Nagios, IP Monitor and some Internal Tools.

* Routed the queries of clients to respective team members.

* Handled the Servers from DC Portals, incase server is not accessible, connected it with DC Engineers and performed required actions (Reboot, Reconfigure, etc.)

Mes compétences

VMWare, Virtualization, VirtualBox, Vagrant, Ubuntu, Teamwork, Team management, Slack, Ruby, Project Management, Nginx, New Relic, Nagios, MySQL, MariaDB, Linux Servers, Linux Red Hat, Linux, LAMP, Kubernetes, Jenkins, GitHub, Docker, Chef, CentOS, AWS, Apache Web Server