William X.


685 dollar

Mon expérience

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ALELO BRASIL S.A.June 2021 - Présent

Alelo Brasil S.A. is a financial services company specializing in benefits, incentives, and corporate expenses management in Brazil.

Acting as a Sustainment Team Leader, managing three teams of 20 resources, including developers, quality assurance agents, testers, and product owners. Orchestrated delivery and deployments analyzing the synergy of new functionalities, bug fixes, improvements, and creation of new products.
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DIGISYSTEM BRASIL S.A.October 2020 - May 2021

Digisystem is an IT Consulting company supporting organizations throughout their digital transformation journey.
Acting as the Technical leader of the Sustainment Team, responsible for requirement gathering sessions, solution reviews, documentation creation, development, and implementation of new functionalities for the platform evolution.

Key accomplishment:

* Creation of a new processing flow resulting in a reduction of 40% of tickets addressed to Sustainment Team.
In addition, the successful implementation resulted in a better allocation of 50% of the development resources to new projects.

Key responsibilities:

* Team Leader System Sustainment managing one team of 10 resources which includes a group of developers, quality assurance agents, testers

* Managed team performance by training, mentoring, disciplining, and motivating employees

* Developed corrective action plans and prevention strategies to improve product reliability

* Modified existing software to correct coding errors, upgrade interfaces and improve overall performance

* Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions

* Monitored ticket resolution rates, confirming a quick and effective technical solution
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ACCENTURE BRASIL S.A.September 2014 - October 2020


Worked as Developer to create new system's products and functionalities, responsible for Business requirements, technical and functional documentation, development, tests, implementation, and post production validation.

Program: Vivo Telecommunication Company

* Developed and implemented a new Billing System

* Creation of quality assurance tool using a shell script to manage automation of test scripts

* Developed and implemented a data flow for the first Project in Brazil related to data traffic via mobile

Project: Transportation Ticket / Company: Alelo Brasil
Project: Forex Exchange Application / Company: Bradesco Bank

Mes compétences

Wireframes, Troubleshooting, Team management, SQL, Shell Scripting, SDLC, Requirements Analysis, Quality Assurance, PowerShell, Oracle PL/SQL, Node.js, MySQL, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Leadership, JavaScript, Java, HTML, Git, Functional Analysis, Debugging, Data Migration, CSS, Azure DevOps, API