Lahoui O.

Full Stack Developer

900 dollar

Mon expérience

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Air FranceFebruary 2017 - April 2020

- Connected Air France call centers CRM (Salesforce service cloud) to Messenger, Facebook, WhatsApp, Twitter and WeChat. 
- Chatbots : going from coding MVPs to scale-up the chatbots and automated notifications delivered to millions of customers for flight updates & documents. 
- Initiated the partnership with Facebook: Alpha & Beta features access on Messenger, and helped Air France being one of the best partners on Messenger platform and speaker on F8 2019 held in San Jose USA. 
- Product owner for salesforce (1 year), under SAFe framework. 
in scope : Business analysis, architecture, offshore dev team Lead
- Integrated AI solution in Salesforce, and deployed it in different call centers (Manilla, Sydney, London, Paris...), going from choosing the solution to the change management while deploying and empowering the agents with AI tool. 
- Integrated AI solutions in Messenger and WhatsApp, automating most of queries and working on the co-existing of many bots/skills under one "meta bot" that rules them all via NLP, keywords & state management. 
- Coding: 
✓ Built MVPs for chatbots and flight Updates notifications on Messenger & WhatsApp 
(NodeJS / Redis / MongoDB / Firebase / Dialogflow/MySql) 
✓ Built Encryption API ( NodeJS, Heroku Paas ) 
✓ co-built an AR effect on Messenger and Instagram ( SparkAR, Javascript )
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Voyages-sncf.comSeptember 2015 - February 2017

July 16 -> Feb 17 : Project manager at Excellence & performance department, (DevOps, Chaos monkey, Kaizen Methodology) 

Sept 15 -> July 16 : Software architect at the operations engineering. 

Voyages-sncf.com is the 1st e-commerce in France, working with a critical factor of High availability of the applications under constant heavy traffic and a real financial stake.

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KEP TechnologiesNovember 2013 - September 2015

- Project & Team management. 
- Planning and monitoring product's deliveries and Roadmap. 
- Supervising the suppliers. 
- Optimization, process, cost and deliverables. 
- Change management & Lean management. 
- P & L of the project.
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Autolib'January 2012 - September 2013

- Implementation of an integrated module for cars tracking and other modules for help desk & Customer care.
- Collect & analysis of business needs, as specifications writing + mockups.
- Defining the adapted solution with the technical team
- Interface between developers and the business teams.
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RenaultSeptember 2010 - January 2012

In charge of the engineering and integration of three ECU (Dashboard, Rearview mirror with integrated camera, tachograph) for two types of vehicles. 
- Specifications writing. 
- Monitoring of suppliers abroad : Germany, USA, UK 
- (Planning , cost, quality ) 
- Prototype's test & validation workshops. 
- Reporting and KPIs, Plants coordination : Barcelone (ESP) , Lutton (UK) and France
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ST-ERICSSONApril 2010 - September 2010

In charge of the engineering and integration of three ECU (Dashboard, Rearview mirror with integrated camera, tachograph) for two types of vehicles. 
- Software development for "Design For Test" Unit. 
- Specifications writing . 
- Software development of the tool (using PERL and C ). 
- User interface development (using PERL TK).
- Support and demonstration to the team .

Mes compétences

Languages

HTML, Python, MVC, JavaScript, Perl, CSS, PHP

Others

Team management, Natural Language Processing (NLP), Project Management, Twitter, Artificial Intelligence, Problem Solving, Social Networking, Digital Strategy, Agile Scrum, Marketing Strategy

Technologies

Software Architect, Software Development, Firebase, Vue.js, AWS, CRM, Amazon Web Services (AWS), React.js

Frameworks

Node.js, Zend Framework

Analysis methods and tools

DevOps, Agile Methodology, Scrum

ERP&CRM

Salesforce

Databases

MongoDB, MySQL, Redis

Software testing

Debugging

Big Data

Spark

Machine Learning

TensorFlow

IT Infrastructure

Google Cloud Platform (GCP), Nginx, Heroku

Mes études et formations

Professional Scrum Master 1 - Scrum.org2017

Master's in Computer Science & micro electronics engineering - INPG - Polytechnique Grenoble2007 - 2010

Bachelor of Science, Maths & Physics - Lycée Saint Stanislas Nantes2004 - 2006