Full Stack Developer

- Connected Air France call centers CRM (Salesforce service cloud) to Messenger, Facebook, WhatsApp, Twitter and WeChat. 
- Chatbots : going from coding MVPs to scale-up the chatbots and automated notifications delivered to millions of customers for flight updates & documents. 
- Initiated the partnership with Facebook: Alpha & Beta features access on Messenger, and helped Air France being one of the best partners on Messenger platform and speaker on F8 2019 held in San Jose USA. 
- Product owner for salesforce (1 year), under SAFe framework. 
in scope : Business analysis, architecture, offshore dev team Lead
- Integrated AI solution in Salesforce, and deployed it in different call centers (Manilla, Sydney, London, Paris...), going from choosing the solution to the change management while deploying and empowering the agents with AI tool. 
- Integrated AI solutions in Messenger and WhatsApp, automating most of queries and working on the co-existing of many bots/skills under one "meta bot" that rules them all via NLP, keywords & state management. 
- Coding: 
✓ Built MVPs for chatbots and flight Updates notifications on Messenger & WhatsApp 
(NodeJS / Redis / MongoDB / Firebase / Dialogflow/MySql) 
✓ Built Encryption API ( NodeJS, Heroku Paas ) 
✓ co-built an AR effect on Messenger and Instagram ( SparkAR, Javascript )