Hisham O.


732 dollar
18 ans

Mon expérience

Freelance Web Designer (Self-employed)January 2005 - Présent

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IBMJune 2014 - August 2016

•    Providing initial remote technical software support for AIX to US clients
•    Interacting with client and IBM functions consistently until problem solution
•    Analyzing problems/situations, understanding problem impact on client business
•    Applying problem solving techniques
•    Responding to client queries, providing timely resolutions to client issues
•    Maintaining highest client satisfaction
•    Maintaining positive client relationships even in severe and pressurized situations
•    Performing problem management and end-to-end problem ownership
•    Logging all related activities for each customer query and handling client data securely
•    Employing IBM's standard support delivery methodologies and tools

IBM Professional Certifications Achieved:
- IBM Certified System Administrator - AIX 7.

Successfully Completed Exams:
- 000-221    AIX 7 Administration.
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PepsiCoDecember 2012 - December 2013

My job was based on different day to day graphic design projects, ranging from web banners to catalogues and ation designs. I was also assisting in some of the advertising material designing and marketing ideas brainstorming.

Sales ExecutiveMarch 2011 - October 2011

Apple Authorized ResellerJanuary 2008 - January 2010

Alarm SystemsJanuary 2005 - January 2008

Mes compétences

UNIX, Technical Support, Teamwork, Team management, System administration, Server Management, Python, Project Management, Linux, Leadership, JavaScript, Java, iOS, Arduino