Full Stack Developer

Worked as Operation Manager Handling 3 Teams. There was around 25 Members in my Team. My team was given the responsibility of managing the login accounts for the IBM clients. We where responsible for management of the privileged account of the ID's on the client system and monitoring and maintenance of those ID's on the System so that the correct privileges are maintained properly. Later understanding the difficulty of maintaining these accounts, we completely automated the provisioning process of the complete system.

I was responsible for handling Escalation calls where the issue with the product was so critical that it was not resolved by the 1st Level of Support and the issue might be due to a bug in the product development and I have to interact with the Product Development Team and report them that the issue is due to a bug and they will do appropriate changes in the source code and come up with new firmware. Appropriate research has to done by me before we conclude that the issue is due to bug in the Product Development. 2nd responsibility is to make sure that the new release of Firmware is fixing all the issues that were reported and it is not bringing in new issues. If it is creating new issues, I have to report that issue also to the product development team. And this Product Development Cycle continues and the final product will be very stable and Product development team will come up with new products. The Product that I was handling was manufactured by SMC. SMC has been in the networking field from the past 10 yrs and they manufacture Wireless Routers, Modems, Wireless Gateways, Switches L2 / L3, (Managed and Un – managed), Network Access and Storage Devices (NAS), Wireless Network Adapters, Wireless HotSpots, VoIP Phones are some of them.