- Online marketing activities: online account management, continuous editorial, SEO, continuous imagination - Strategy and analysis: campaigns, market and product analysis, reports, supplier contracts - Online sales: e-commerce, promotion, flow, calibration, traffic volume, organization - Support and organization of outdoor events: actively participate and involve the activities organized for field days. Thematic development, branding, entertainment, sports and / or commercial activities.
Skills and competencies acquired: Microsoft Office, Online Marketing, Google Analytics, Google Adwords, Wordpress, SEO, Email Marketing, Graphic Advertising, Facebook Ads, Social Media Marketing, Facebook Advertising, Marketing - Involvement in the design and strategy of promotion, organization and event planning, Google Search Console, Social Media
Marketing and Sales Manager - 8 months Brasov Marketing Tourism / HoReCa o Improving and promoting the image of the hotel on the online market using SEO techniques o Increasing visibility on the internet, social media, email marketing, OTA and mobile channels o Introducing and maintaining a software " channel manager "and the direct booking button on several online platforms. o Increasing the customer portfolio o Monitoring the destination sales to maximize hotel occupancy o Monitoring customer profiles, their satisfaction and ensuring the resolution of any situations encountered ejobs.ro CV Oprisenescu Mihai Pag. 1/4 firstname.lastname@example.org o Maintenance of hardware and software devices in the hotel (computers, printers, security systems) Acquired skills and competences: Adobe Lightroom, Social Media Marketing, technical support, sales channels, product sales services, negotiation techniques sale, Siteminder platform
(Microsoft / Xbox) - Arvato BertelsmannSeptember 2015 - September 2017
Customer Support Specialist (Microsoft / Xbox) - Arvato Bertelsmann, 2 years and 1 month Brasov IT Hardware Call-center / BPO - Assisting customers with technical and billing problems, by phone and email. - Solving hardware problems for Xbox 360 and Xbox ONE consoles; - Processing of repair orders for defective consoles and accessories; - Educating the client about connectivity problems, why they may arise and how to remedy them; - Troubleshooting network equipment; - Port forwarding; - Assisting clients in the process of recovering Microsoft accounts and clarifying the billing misunderstandings; - updating the billing information; bank cards, paypall - Assistance and troubleshooting in the situations presented to the subscriptions for online games (Xbox Live Gold) Acquired skills and competencies: asd, Browsers, cloud, customer support, mst, iposo, head, simulators, CRM customer relationship management, xcp
Retail Sales Representative - Vodafone Store - Vodafone Romania Vanzari IT / Telecom -Promovarea serviciilor , produsele şi ofertelor speciale. - Rezolvarea solicitărilor clienţilor (probleme software / hardware, renegocierea contractelor, rezilieri ,anulări si reclamaţii). - Furnizarea de soluţii pentru creşterea satisfacţiei clienţilor; gestionarea proceselor de negociere oferind soluţii corecte, la timp şi într-o manieră profesionista.
Abilitati si competente dobandite: CRM, Capone, CM, aspect, activator, ppb
Data and Internet services -First & Second level of support - Vodafone Romania IT Software Call-center / BPO - Technical assistance for the products and services for data and voice provided by Vodafone to individuals and companies. - Solving customer requests received by telephone, meeting and exceeding quality standards (FCR, CSS, NPS). - Technical support for mobile applications: Android, Blackberry and iOS * Configuring third-party email applications (IMAP, POP, SMTP servers) * Configuring software on Android, Blackberry and iOS - Communication products and services consulting (data communications and internet access, VPN, IP, fixed and mobile devices / modems, routers) Acquired skills and competencies: Troubleshooting, network administration troubleshooting, Mobile simulators
Retentie (proactiva si reactiva) - Vodafone RomaniaSeptember 2012 - April 2014
Sales Representative 1 year and 8 months Brasov Sales Call-center / BPO - The main obligations include keeping customers and convincing them to continue using the company's products. - Providing consulting, information and assistance - Scheduling meetings between clients and field engineers; - Accurate recording of the details regarding the problems reported by the clients - Telephone sales in a professional and friendly manner at any time - Long-term follow-up of the clients' complaints in order to ensure that the situation has been resolved and the client is satisfied. Skills and skills acquired: Avaya, Direct sales, sales negotiation, product service sales, communication sales courses
IT Service Technician (Project based) - Mergab Serv SRL, Cimpina (4 months IT Campina IT Hardware IT / Telecom - Diagnosis and troubleshooting, setting up computer systems, especially desktops, installing, configuring networks, printers, faxes - Providing support technical for field teams, installation, configuration and maintenance of equipment of small and medium-sized security systems (CCTV) - Interventions for remote software and hardware faults resolution, regular maintenance, software updating - Field consultancy to provide the optimal technical solution , for the client's needs - Commissioning of the systems and training the client / users for the optimum use of the equipment - Services / maintenance / upgrade and security Acquired skills and competences: advanced level computer operation. Advanced internet navigation. microsoft office operating knowledge, hardware maintenance software, repairs imp rhymes fax machines, laptops, field work and chronometer work
Troubleshooting, Team management, Email Marketing, Social Media, Google AdWords, Analytics, Branding, Marketing, Technical Support
IMAP, POP, SMTP
Network Management > Network Administration, Retail Sales Representative, eCommerce, arduino coding skills, Junior Event Specialist, Netegrity SiteMinder, Cascading Style Sheets, prezent management, Troubleshooting, network administration troubleshooting, Adobe Lightroom, Social Media Marketing, it technical support, Search Engine Optimisation, Contact Centres > Call Centres, asd, Browsere, cloud, customer support, software maintenance, customer service, Channel manager, Project Management, Project Planning, Manager Marketing, industry~marketing, customer support, IT Service Technician, Customer Support Specialist, Social Media Marketing, IP, Microsoft Office, Reprezentant vanzari
Embedded and Telecom
Web Analysis and Statistic
Google Analytics, Google Search Console
Mes études et formations
- Facultatea de Litere2009 - 2012
- Liceul Teoretic Aurel Vlaicu2005 - 2009
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Pentalog est une plateforme de services IT qui accompagne les entreprises dans leur production digitale et leur transformation en fournissant des ingénieurs et développeurs de classe mondiale. Ses 16 Delivery Centers et Agences dans le monde comptent plus de 1600 ingénieurs, développeurs, product designers et spécialistes marketing.