Oana Maria C.

MARKETING SPECIALIST

13 dollar
Freelancer
10 ans
Timisoara, ROMANIA

Mon expérience

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Essa Sales and DistributionOctober 2015 - April 2020

HR Manager and Recruiter - 3 years and 6 months Timisoara      Human resources      Media / Internet
- Design and implement overall recruiting strategy
- Develop and update job descriptions and job specifications
- Perform job and task analysis to document job requirements and objectives
-Prepare and post jobs to appropriate job board/newspapers/colleges/online media
- Source and attract candidates by using databases, social media etc
- Screen candidates resumes and job applications
- Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule
- Assess applicants' relevant knowledge, skills, soft skills, experience
- Monitor and apply hr recruiting best practices
- Provide analytical and well documented reports regarding the applicants
- Promote company's reputation as "best place to work''

Acquired skills and knowledge:
online marketing, Social Media Marketing, Communication skills, Public Relations, CRM (Customer Relationship Management)
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Data Group SRLSeptember 2015 - December 2015

Debugger and IT tester - 4 months Timisoara      IT Software      IT / Telecom
- Test and solve the issues arisen in the ERP and CRM system
- Introduce data in the CRM/ERP system
- Conduct Q/A test analisis

Acquired skills and knowledge:
ERP, Debugging, ticketing systems, CRM (Customer Relationship Management)
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UstravelFebruary 2015 - June 2015

HR manager and project manager - 5 months Timisoara      Human resources      Services
- Recruit students willing to travel with the Work&travel program to USA
- Interview students in order to hire them to the desired jobs
- Prepare the portfolio for the students in order to obtain the USA visa
- Keep the contact and a good relationship between USTRAVEL Romania and the USTravel partners from USA
Acquired skills and knowledge:

Microsoft Office, ERP, PDF, Microsoft Word, Microsoft Excel, Microsoft Outlook, CRM (Customer Relationship Management)
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Vinclu TranslationsJanuary 2014 - January 2015

Project Manager - 1 year and 1 month Timisoara      Management      Services
- Keep a good communication between the clients and the translators/proofreaders
- Define and clarify project scope
- Develop the project plan, schedule, policies and procedures to support the achievement of the project objectives
- Determine the organizational structure of the project team
- Identify roles and positions, services to be provided by external companies
- Staff project positions
- Set team direction
- Coordinate activities across different organizational functions
- Define project baselines
- Track project progress
- Project status reporting
- Determine and take corrective actions
- Introduce data in the ERP and CRM system

Acquired skills and knowledge:
ERP, CRM, invoiceing database
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Business Transaltion AgencyAugust 2013 - January 2014

HR manager and project manager - 6 months Timisoara      Management      Services
- Organize the foreign languages courses
- Prepare the course materials
- Keep a good communication between the teachers and the students
- Organise the translation department
- Translate and legalize documents from english/ spanish to romanian and from romanian to english/spanish
- design and implement overall recruiting strategy
- develop and update job descriptions and job specifications
- perform job and task analysis to document job requirements and objectives
- prepare and post jobs to appropriate job board/newspapers/colleges/online media

Acquired skills and knowledge:
ERP, CRM, nitro pdf
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Interpretator - Continental Automotive ProductsOctober 2012 - December 2012

Translator/3 months Timisoara      Translations      Auto / Automotive
- Translate from English to Romanian and from Romanian to English the conversation and the training materials from Romanian to English for a group of foreign engineers
- Optimize the communication between Romanian and the foreign engineers
- Optimize the Romanian training procedure to facilitate the understanding for the foreign engineers

Acquired skills and knowledge:
Communication skills
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Debugger - BOSCH Communication CenterAugust 2010 - April 2012

Support assistant & 1 year and 9 months Timisoara      Client Service / Call Center      Call-Center / BPO

- Offer technical and informational support to Bosch Communication Center employees in order to solve technical and procedural issues
- Train the new employees
- Generate reports in order to verify the productivity, quality and sales
- Based on the generated reports. take and apply the decisions to improve the procedures, productivity, quality and sales
- Optimize the data base by creating new software
- Solve the arisen data base issues

Acquired skills and knowledge:
ERP, ticketing systems, Communication skills, CRM (Customer Relationship Management)
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BOSCH Communication CenterMay 2009 - August 2010

1 year and 4 months Timisoara      Client Service / Call Center      Call-Center / BPO
- Answer incoming calls from Orange Romania's customers in order to solve their issues
- Make outbound calls in order to promote an sale telecommunication products and services
- Promote and sell telecommunication products and services, in indbound cals
- Improve the productivity, the calls quality and the client experience with the customer service department
- Train the new employees
- Elaborate procedures to improve productivity, the quality of the calls and sales
- Accomplish the sales target

Acquired skills and knowledge:
ERP, Sales, Customer service, CRM (Customer Relationship Management)
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OrangeJune 2008 - May 2009

Customer Care Reative - 1 year Timisoara      Client Service / Call Center      Call-Center / BPO
- Answer incoming calls from Orange Romania's customers in order to solve their issues
- Promote and sell Orange Romania's products and services
- Improve productivity and the quality of the calls
- Train the new employees
- Elaborate procedures to improve productivity, the quality of the calls and sales

Acquired skills and knowledge:
ERP, Customer service, Communication skills, CRM (Customer Relationship Management)

Mes compétences

Customer service, Spanish, Social Media, SEO, Social Media Marketing, Microsoft Word, Microsoft Excel, Human Resources, ERP, Debugging, CRM, Copywriting, Content writing