Anju S.

Product Manager

555 dollar

Mon expérience

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MUSE ™ | The Brain Sensing Headband by Interaxon - Full-timeMay 2017 - December 2018

• Led the vision, conception-to-launch strategy, and roadmap of Interaxon's SaaS web platform that included Muse Connect and Muse Account products that generated over $500K in revenue within first year of operations.

• Engaged constantly with the end users and cross-functional stakeholders via surveys and interviews to ensure that the right requirements are captured in the products.

• Worked closely with a global development team in an agile environment on a daily basis to ensure product features are implemented correctly and to resolve any execution challenges.

• Built solid relationships with sales, marketing and customer care teams to incorporate their goals into the product success criteria and to communicate product releases

• Created guided Muse programs that increased the adherence of end users to 70% in their meditation journey.

• Executed an innovative Muse meditation challenge with internal staff to better empathize the user journey with Muse products, which led to faster resolution of product issues.

• Owned the creation of educational content videos of Muse 2 headbands that improved the user’s onboarding experience, resulting in an increased retention rate by 40%.

• Assisted in the market research for the global expansion of Muse headbands in Japan.
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University Health Network - Full-timeMay 2012 - April 2017

• Played a prominent role to grow the myUHN Patient Portal web application (myuhn.ca) from conception into a product currently released and used by UHN patients and staff. It won 2nd place for Infoway's LEADing Practice Challenge award in 2017 and PwC's 2017 Vision to Reality Innovator award, and has gained international recognition.

• Led the gathering of business requirements for the Patient Portal project through various analyses, joint design sessions and working groups to ensure the needs of the stakeholders are understood and translated correctly into the application.

• Collaborated with multiple stakeholders and subject matter experts (e.g. Patients, Clinicians, Technical, Integration, Human Factors, Security, Privacy, Patient Education) to create the requirement specifications, use cases, and test cases for the Patient Portal project.

• Coordinated a team of developers for the implementation and testing of the Patient Portal application in an agile fashion to ensure this high-quality solution is delivered quickly to exceed user's satisfaction.

• Researched and utilized analytics to understand user trends and to enhance the user experience for Patient Portal application.

• Trained and provided support to the users during all phases for the Patient Portal application.

• Participated in the creation of the “Integrate Care Environment” certification that increased the skillset and productivity of team members by 30%.
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NexJ Systems - Full-timeJuly 2011 - April 2012

• Planned and executed the “Healthy Communities” pilot project containing over 50 users in less than 6 weeks to promote wellness.

• Collaborated with the product management team to define functional requirements and clinical workflows for NexJ Health Coach to meet customer needs.

• Translated user feedback into the business requirements and supported the implementation of a customized NexJ Disease Screening for the provincial colorectal cancer screening program.

• Coordinated and configured the deployments of NexJ's eHealth solutions on demo, staging and production environments in a timely manner.

• Provided classroom and 1-on-1 training sessions and on-going support to users.

• Delivered presentations and demonstrated how NexJ CRM solutions can meet customer needs.
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Medicalis - Full-timeJune 2006 - July 2011

• Acted as project lead for the delivery of monthly clinical content operations in a timely and professional manner for Medicalis’ largest investor and clients.

• Managed project processes, which included key activities and schedule, to streamline the content delivery at healthcare sites.

• Designed and implemented evidence-based guidelines (e.g. ACR, CAR) for the decision support system which improved the appropriateness of diagnostic orders.

• Defined the technical requirements of a data analysis tool that encourages pre-sales customers to integrate Medicalis solutions into their diagnostic imaging workflow.

• Applied data mining tools and techniques to extract knowledge of customer’s clinical content patterns and to enable professionals to make well informed decision about their organization.

• Presented lessons learned, identified potential risks and planned effective procedures to handle change control for the development and deployment of content in multiple large-scale projects.
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Bollyworks - Self-employedJanuary 2008 - July 2011

• Transformed a vision into a successful local Bollywood dance school which generated profits within first year of operations.

• Expanded the business strategy to include various initiatives such as a radio show, book club, and fundraiser, to capture new markets and broaden customer base.

• Applied project methodologies and ‘customer success’ attitude to ensure exceptional delivery of professional services.

• Won the “40 Under 40” award for solid involvement and impact in the region, and nominated for the Gowlings New Business Award and Waterloo Region Small Business Award.
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Agfa Healthcare - InternshipDecember 2005 - June 2006

• Created and developed an innovative mapping methodology which encoded the HL7 CDA from XML to a web ontology language to enhance the semantic interoperability and facilitating machine interpretability of clinical knowledge.

• Created a VB.Net application that extracted clinical conditions from ontology files to invoke the ICD10 web service (www.webservicex.net/icd10.asmx).

Mes compétences

Computer Tools

Microsoft Office Pack

Other

PMO, Testing

Graphic

Sketch, InVision

Others

UX, User Experience and Design Evaluation, Project Management, Mentoring, Management, Leadership, Documentation, Market research, Business Analysis, Waterfall, Consulting, Data analysis, Analytics

Technologies

SaaS, Integration, CRM

Software testing

User Acceptance Testing

Languages

SQL

Analysis methods and tools

Agile Planning, JIRA, Agile

Mes études et formations

Licenses & Certifications - -

Courses - -

Certificate Field Of Study Advanced Project Management - University of Toronto2016 - 2019

Master of eCommerce Field Of Study eHealth - Dalhousie University2004 - 2006

Bachelor of Engineering Field Of Study Electrical Engineering, Management - McGill University1999 - 2003