Mon expérience

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ASURIONJanuary 2017 - January 2019

that helps more than 300 million customers in 21 countries unlock their technology's untapped potential through protection and tech support. Invoicing/sales - information not available since it is a privately held company. 19,000 employees globally.

cross functional teams to achieve service and sales goals. Key business and technical liaison between the Client's and Asurion's
internal teams (IT, PMO, Commercial, Product Ops, Legal, Supply / Logistics, Call Center and Program Management) to deliver commitments on a timely manner
* Boosted the program growth goal by 13% YOY by leading the stabilization of the operation in the largest Telecommunication and Value Added Services companies in the Mexican market
* Achieved the reconciliation of 90%+ of the accounts payable from the previous 2 fiscal years by restructuring the financial process
* Acted as a subject matter expert to Asurion's internal teams on the client's organization and goals, championing the needs of the client
* Oversaw the reporting of issues to the internal team meeting 100 % of the reporting SLA by the end of 3Q19
* Drove the resolution of 100 % of client issues in a collaborative environment for both the client and Asurion
* Refocused the project teams to act on reported client issues leading to program changes and enhancements that provided
7 % increase in customer satisfaction KPI during 2019
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YELLOW PEPPERJanuary 2014 - January 2017

Digitalization of the traditional services and turn the phone into a cutting-edge tool for payments, loyalty and banking on the go, crafting secure and powerful solutions so that transacting becomes convenient, safe and super fast. Privately held company with over 480 million annual transactions with no financial information available. 45 employees in 6 countries

Product Owner and Solutions Development
Agile Methodology Product Development for the Mobile payments and banking Solutions portfolio. Technical Liaison with the Payment Processor and Clients' Product teams.
* Guided the white label mobile product development and deployment for one of the major Financial Institutions in Mexico.
* Directed technology development teams based in Vietnam, Turkey, Colombia and the USA in the launch of the new version of the Mobile Payment Application for the Mexican Market.
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DEVELOPMENT ALTERNATIVES INC.January 2012 - January 2013

DAI helps people improve their living standards, have communities and societies become more prosperous, fairer and better governed, safer, healthier, and environmentally more sustainable. 369 employees globally. Estimated revenues of 55 M USD annually.

Product and Business Development Sr. Manager
Solutions Portfolio development for the different consulting practices and design and launch of the new Direct Sales business model that included sales cycle metrics.
* Drove the design and implementation with the Business Development team of the new Solution Development
Methodology for the new Direct Sales Model applicable meeting execution timelines and less than 30 % of original budget

Resorts Condominiums InternationalJanuary 2002 - January 2008

Professional ServicesJanuary 1999 - January 2000

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Customer Training & Information ProductsJanuary 1993 - January 1999

Lucent Technologies (AT&T) - Customer Training & Information Products

AlcatelJanuary 1990 - January 1993

Mes compétences

Embedded and Telecom

Telecommunications

Others

Project Management, Six Sigma, Product Discovery, Logistics, Digital Product Development, Product Ownership, Problem Solving, Contract Management, Cloud environments and services, Strategic Planning

Analysis methods and tools

Agile, Agile Methodology

Other

Finance and Customer Care, Tech support, Purchase Ledger, Masters Degree > Master of Science > Master of Science Management, Customer Engagement, DELF, Analysis of the business and financial KPIs performance, Client Services Director , Lead, Business Development Director , Development, AND CERTIFICATIONS, industry~customer-service, Sales Targets, Sr. Mgr, Technical Training Development, Product and Business Development Sr. Manager, Sales and Delivery Director, Technical Operations Director, solutions development, Operations and Professional Services Delivery Director, Programme Management, Technical liaison, PRODUCT OWNER, Project Management Certification - PML Group, mobile product development and deployment, International Experience, Technology Service Delivery Executive, Bachelors Degree > Bachelor of Science > Bachelor of Science Mechanical and Electrical Engineering, RCI Mexico Certification, Product Development, Scrum Master Certification Course, delivery manager, Reconciliations, develop new market, Invoicing > Issuing Invoices, Manager, French, Sales Pipeline, Direct Sales, English, Market Segmentation, Contact Centres > Call Centres, Customer Satisfaction

Mes études et formations

Bachelor of Science, Mechanical and Electrical Engineering - Facultad de Ingeniería

Master of Science, Management - Purdue University

- Columbia University1999