Pedro D.

Project Manager

555 dollar

Mon expérience

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DIABOLOCOMMarch 2018 - Présent

In charge of Customer Interaction Management (C.I.M.) Cloud solutions deployment and evolution projects to help Diabolocom Clients manage their customer engagement across all channels, including Telephone, Email & Social Networks (Facebook & Twitter), Live Chat.

Serving ~30 clients from mid-sized to large-sized businesses operating in various industries and in Business Process Outsourcing, to meet their need for tailor-made and easy-to-use solutions throughout the complete project life cycle :

- Pre-Sales process :
• Assessing clients needs;
• Providing answers on technical requirements;
• Working closely with the sales team to develop a bid in response to the calls of tenders.

- Project Management :
• Configuring customized solution(s) environment and proceeding with testing and fast deployment, under technical and time constraints (Usually preceding the due date of clients new product(s)/service(s) launch);
• Assisting clients with training sessions on both Management & Operating software interfaces in France, Germany, UK and Spain;
• Dedicated for the projects follow-up : Front-office support of clients evolutions requests and advisory on potentiel improvments to make the customer experience the best fit for business goals;
• Organizing meetings discussing key subjects and opportunities with decision makers (I.T. Managers, Sales & After-Sales Managers, Customer Relations Managers, Marketing Managers);
• Working on a daily basis with different teams (Sales, Product, Support, Development, SysAdmin) to deliver quick answers and agile solutions to main issues and evolutions requests.
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ENGIE Cofely FranceSeptember 2015 - September 2016

Inspire Lean Management methods and philosophy, I have to give support and improve our operational excellence projects to optimiser ours services and our customers relationship.

Management and deployment of the collaborative innovation project 7-1 iD
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Safran Landing SystemsMay 2015 - September 2015

Develop the Lean Six Sigma methodology and the Innovation Program at all the support functions.
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Projet - Empresa Júnior de Engenharia de ProduçãoFebruary 2013 - June 2014

- I worked like a development manager in projects to the clients’ companies. I worked with differents methodologies and softwares like MS Project, Process Design, FMEA, Lean Six Sigma methodology. I worked as team leader and it was a wonderful experience.

- I worked with quality’s projects looking to improve the quality of our services and of our clients’ services. I used to work with a lot of quality tools like 5S, SIPOC, PDCA and Process Desing. I learned how was to be part of a really good and passionate team.
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Alliance AmbientalJanuary 2012 - July 2012

It was a really good first professional job. In Brazil, there are a lot of . My activities were to annalyze obligatory documents to the transport and dispose dangerous waste. There I learned to be more professional, disciplinate and responsable.

Mes compétences

Others

Project Management, Six Sigma, Customer relationship management, Pre-sales, Business Development, API

Analysis methods and tools

Scrum, FMEA

Computer Tools

MS Project

IT Infrastructure

Cloud Computing

Technologies

Web Services

Mes études et formations

Certifications - Educational Testing Service (ETS)

Bachelor of Engineering (B.E.), Production Engineering - Federal University of Ouro Preto2012 - 2017

Engineer’s Degree, Optimisation and Automatisation Engineering - Ecole des Mines de Douai2014 - 2016