Berenice Ruiz E.


732 dollar
20 ans
Mexico City, MEXICO

Mon expérience

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AmdocsJanuary 2018 - Présent

Responsible for building, growing and leading an amazing Software Development group (global), whose members have fun while writing back-end and front-end code to deliver high-quality SaaS Applications.
Through our core software products, we deliver value to our customers around the world (North America, LATAM, APAC, Europe), in a multitenant Software As A Service model, so they can be benefited of our scalable and secure subscription management and payment/billing platform, which also help them in their marketing campaigns, reduction of user churn and increasing of top-line revenue. We manage integration with several payment providers (Paypal, Google Pay, Apple pay, Amazon payments, Adyen, etc.) through complex Back-End implementations (RESTful APIs). We are running different initiatives to always improve and be on top of the best web technologies, tools, cloud infrastructure, processes.

We are Vindicia, an Amdocs company. What do we do? -->
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EntrepeneurJanuary 2016 - January 2018

* Responsible for the successful and effective delivery of Software features to the production environment of global customers on time and budget.

* In charge of the entire SDLC (Software Development/Testing projects) for building and maintaining products such as Web application, Mobile Web, Mobile App, POS (Point Of Sales).

*  Directly managing relationship with customers, Operations teams, application owners, and a diverse group of stakeholders

* Handling efficiency initiatives to improve processes.
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Intel CorporationJanuary 2014 - January 2016


*SW development group successfully transitioned from US to MX (Focus:development/maintenance/testing of web applications used for releasing Intel SW to OEMs (drivers, firmware, etc.)

*Strategies implemented to improve some areas:SW Dev/Testing teams and SW Release Functions/new infrastructure/ archiving processes/product retention policies/ re-organizing the team/new outsourcing model

*Automation plan implemented to gain efficiency after identifying bottlenecks in the current process through definition/monitoring of critical KPIs.

*SW Security program implemented to ensure that applications met Security policies & protect information/org. assets

*New outsourcing model (Outcome Based) implemented to gain efficiency on the outsourced services

*Effective vendor management-negotiation, SOW, on boarding & tracking of outsourced resources


*Ensure effective delivery of SW through of talented development & testing teams-working with Agile/Scrum

*Define roadmap & objectives aligning them with the org mission/vision

*Provide guidance to direct reports

*Performance management, motivation, career development, deal with conflict, productivity issues through periodical staff meetings, one-on-ones

*Planning main project milestones

*Allocating staff, hiring based on needs, setting up and managing roles & responsibilities

*Drive stakeholders communication, regular project reviews, monitor KPIs, customer engagement

*Driving process improvement, efficiency and productivity indicators
- Scope planning/definition
- Approve SW deliveries
- Define/monitor technical training needs
- Solve problems, negotiate scope, target dates, etc. with customers
- Deal with multidisciplinary and multicultural teams
- Manage vendor resources/deliverables
- Manage budget/costs and putting in place mitigation plans for administrating costs' risks
- Perform Data' analysis in the operation/validate strategies to identify key improvements on Dev/Testing/Release teams

Ensure the effective delivery (on-time&budget) of software by managing a group of Web Development / Maintenance, Testing, Release teams (Agile / Scrum methodology). Define roadmap, goals, expectations tied to mission, vision. Performance management, career development, guidance to direct reports, deal with conflicts, solve productivity issues, team engagement. Allocate staff, define/manage roles & responsibilities. Drive communication with stakeholders (USA, Mex, India, Costa Rica, Poland), plan/monitor milestones. Drive process improvements, automation, and efficiency strategies through definition/monitoring of key indicators. Solve problems, negotiate scope, target dates, approve software deliveries. Technical training plans’ definition and follow up. Manage direct reports and oversee the outcomes of staff augmentation resources. Management & tracking of software development and testing plans, budget/costs and putting in place mitigation plans for risks management.
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IBMJanuary 2004 - January 2008

Leading the testing efforts for national and international projects by applying the project management knowledge across different test phases (FVT-Functional Verification Test, SYS-System Test, SIT-System Integration Test, Regression Tests, etc) (mainly projects for US customers). Use of different kind of testing tools, testing techniques, and testing models.

•    Responsible for creating customer agreement and obtaining appropriate approvals.
•    Responsible for creating and maintaining all test project plans (project schedule, communication plan, Master Test Plan, Detailed Test Plan, Software Configuration Management Plan, Quality Assurance Plan, etc.)
•    Plan, schedule, and coordinate CMMI Quality Reviews, Peer Reviews and all kind of Test Reviews as applicable
•    Assure all steps of all required procedures are followed.
•    Manage and discuss scope, schedule, test plans with the customer as needed.
•    Track the project action items, risks, dependencies, defects, changes, and issues to closure as appropriate, assuring resources are applied for timely resolution.
•    Communicate the test project status, resolve the test project issues, and ensure effective test process improvement feedback.
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Universidad Autónoma de GuadalajaraJanuary 1999 - January 2007

Teacher(partial time) - Computer systems engineering & Electronics' careers
Teaching courses such as Object-Oriented Programming, DataBases, System Analysis and Design, Algorithms, Computer Science Seminary, Fundamentals of Programming, Programming I and II (C language), etc.
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Freelance developerJanuary 2000 - January 2005

Software Developer. Enterprise software development--inventory, procurement, purchasing, billing, payroll, etc.

Grupo Financiero BanorteJanuary 1998 - January 2000

ONAFAACJanuary 1997 - January 1998

Mes compétences

Validation tests, Testing, Test strategy, Test Planning, Test Cases, Test Automation Editor, Test automation, System testing, SQL, Software Development, SDLC, Scrum, Regression testing, Quality Assurance, Project Management, Microsoft SQL Server, Leadership, HR, Business Analysis, Agile