Daniela R.

Project Manager

690 dollar

Mon expérience

Voir plus

COMPUTARISJanuary 2018 - Présent

Managing virtual teams on different time zones and different projects, delivering SW apps to the major 5G telecom solution provider in USA, delivering Cloud Computing domain Telecom SW
apps- adopting Agile methodology to promote adaptability and flexibility over the teams, along with using my Telecom technical skills to provide the necessary environment for projects success. I have also delivered by applying Waterfall blended with Agile methodologies, as per other customer need. Balancing the act of managing processes and teams along with using my technical skills to provide the necessary environment for parallel projects success. Efficiency in both technical as well as management fields. Servant Leadership model approach, 1-on-1 discussions. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value, prioritizing high impact deadlines and activities; Provide project analysis to facilitate senior stakeholder discussions and build a connection for negotiation; Allocate resources in current and future projects based on the delivery tasks and milestones in the project plan; Contingency and Project Risks / Assumptions.
Define and report on project progress and achievement of project milestones, regularly updating key stakeholders on project status & escalating issues quickly; Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures;
Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments, goals and budget. JIRA and SNOW as ticketing and change management tool.
SW release management / JIRA. Gitlab
Voir plus

AMDOCSJanuary 2015 - January 2018

• Managing virtual team and different projects, working for Amdocs Israel, delivered marketing
campaigns as BI SW apps on mobile for all over the world (4 continents) telecom operators.
• Do the balancing act of managing technical processes and teams along with using my technical
skills to provide the necessary environment for projects success.
• Efficiency in both technical as well as management fields. Servant Leadership model approach.
• Responsible for the overall direction, coordination, implementation, execution, control and
completion of specific projects ensuring consistency with company strategy, commitments, goals and
budget, ITIL based processes.
• Implementing Projects in Traditional and Agile methodology as Scrum Master, as per customer
need; Sprints integration for SW upgrade projects, actively participating in all phases.
• Coordinate the project stakeholders: Organize the work of the project team / Manage the team's
capacity and training / Organize and lead workshops / Organize communications with the project
team.
• Monitor the project execution: monitor the budget, monitor the overall project planning. anticipate
availability or internal and external resources / monitor corrective actions with respect to project risks
control the quality delivered, organize decision-making arbitrage and braining in business too.
• Recruiting people for the projects team, timesheet approvals. Keep management updated with team
performance.
• Quality control of teams and projects tasks– JIRA; Data visualization– Google Chart API, SNOW.
• Risk management and mitigation experience
• Running meetings, acting SPOC for end-to-end project delivery to customer.
• People management, 1-1 and team discussions on a regular basis, local + remote, motivating them
and solving any potential conflict. In-depth knowledge of performance metrics.
• Proficient in handling the most complex of technical development concepts, latest software tools
and technologies, strong database concepts and designing techniques.
• Possesses good knowledge of different software systems, client/server architectures and various
compatibility requirements, good analytical thinking and presentation to customer.
• SW release management / JIRA.
• Experience in troubleshooting, software development processes and ability to understand and
implement client requirements, JIRA and SNOW as ticketing and change management tool.
Voir plus

VODAFONE / Ericsson – Customer Vodafone NLJanuary 2010 - January 2015

• Technical leading for Managed Services activities - level 2 support, working for VODAFONE NL
• Participate in team project activities; coordinate the implementation, adaptation of (new) E2E
service functionality. Coordinate the team for the handover of different projects.
• Quality control – processes and team.
• Responsible for building the team, preparing KT between team members, logistics,
WLA/SLA/OLA docs
• KPIs monitoring for the whole team, using Remedy Ticketing & Change Management systems for
incidents and planned work. Quality control reports.
• Experience with High Incidents, Problem and Change Management processes (ITIL framework)
• Provide input, implement and verify improvements in processes- and work instructions
• Verify and implement configuration changes
Certified as SENIOR Leading at Ericsson, Assessor Gunnar Johnson, Principal Consultant, 2011
• Technical leading for Managed Services activities.
• Preventive maintenance activities; Leading in Fault handling and corrective actions
• Experience with High Incidents, Problem and Change Management processes (ITIL framework)
• Provide input, implement and verify improvements in processes- and work instructions
• Verify and implement configuration changes
• Knowledge Transfer to NOC colleagues
Voir plus

FRANCETELECOM Group- OrangeJanuary 2008 - January 2010

• Shared Services Platform Operations Project – Communication and Content - level 2 support for OWL (Orange Windows Live, an Instant Messaging service offered jointly by Orange and Microsoft to Orange customers), BOVC (Business Open Video Conference – offered by Orange) and CRBT (Color Ring Back Tone). 
• Linux, AIX, SQL, Windows NT Servers; Web Servers: Apache HTTP, Tomcat and Java EE application server. 
• Responsible for building (staffing) the team and preparing KT between team members, logistics, etc. WLA/SLA documents execution together with the Customer Care Department and responsible for implementing those terms in my team’s activity. 
• Restoration executed and preventive maintenance, performance analysis and reporting, collecting the performance statistics for every service of the platform, measures for optimization, define and set up of procedures, prepare, perform configurations for Apache Tomcat server by XML configuration files and implement services configuration changes (deployments on the respective servers) as per level 3 - (development groups like Cap Gemini, Comverse and others) delivered. 
• Trained the new coming colleagues and improve their skills.
Voir plus

TELEMOBIL – ZAPPJanuary 2004 - January 2008

Responsible for building the team and preparing KT between team members, logistics.
Execution of the WLA/SLA documents together with the Customer Care Department and responsible
for implementing those terms in my team’s activity. CRM ticketing application - Monitoring and
solving all the technical complaints coming from the Customer Care Dept. in terms of: (voice/data),
handsets, information regarding the installation of new Zapp sites, SMS/VMS - Comverse
equipment, Interconnection with other operators.
Ensured high performance of the team by offering coaching and feedback for team members.
Participated to the yearly performance evaluation of the team members and established their personal
development plan.
Improved the communication abilities through trainings, daily work and cooperation with the team.
Acted as the technical teacher at "CDMA Overview" and "Data Services" for all employees of
Marketing & Customer Care Departments. 



Voir plus

TELEMOBIL – ZAPPJanuary 1999 - January 2004

• Interface between Charging team and NOC, regarding CDR files and subscribers DB.
• Handling the reconciliation activity for subscribers DB.
• NOC Level 2 support for subscriber’s complaints received via Customer Care Department
• Coordinated incident escalation to vendor and their interventions for correction implementations
• Research, test and implement the new subscriber’s features together with Customer Care and
Charging Departments, by modifying MSC and VMS DB.
• Monitor the alarms of all Network Elements through NMS system
• Perform periodical maintenance routine activities according to existing procedures
• Identify and replace the faulty parts and/or inform other maintenance personnel as per the
equipment type, location or complexity.
• Assist to all NOC equipment installation, commissioning and acceptance. 

Mes compétences

Application servers

Apache Tomcat, Microsoft SharePoint

Open Source solutions

Camel, OpenStack

Analysis methods and tools

Subversion (svn), JIRA, Confluence, Kanban, Agile Methodology, Agile

Environment of Development

GitLab

Others

Spanish, Team management, Troubleshooting, Waterfall, Release Management, Snow, Leadership, SMS, Agile Scrum, Google Chart, ITIL, PMI, Project Management, Quality control, Remedy, Risk management, SDLC

Protocols

Diameter, VoIP, MAP, LDAP, HTTP, SOAP, SIP, SCTP

Big Data

Big Data, Data Visualization

Databases

Microsoft SQL Server, Oracle

Technologies

Tomcat, SharePoint, CRM, Apache HTTP Server, Software Development

Embedded and Telecom

Telecommunications, VoLTE, HSS, MSC

Computer Tools

MS Project, MS Office 2013

Languages

Shell Scripting, Java EE, XML, Unix Shell Scripting, SQL

IT Infrastructure

Git, Windows NT Server, Chef, Cloud Computing, Linux, Docker, AIX, NMS, Sun Solaris, VMS, Windows 10, Solaris

Mes études et formations

PSM I (Professional Scrum Master), 2018 - SCRUM.ORG

Certified 2012 - ITIL Foundation

Bachelor of Science in Control Engineering, Computer Science - Politehnica University of Bucharest1993 - 1998