• Manage and maintain, remotely, 1300+ Samsung J320A devices. Extensive experience working within MobileIron and Samsung Knox to manage devices enabled with talk, text, mobile hotspot and mobile data.
• Responsible for setting up, trouble shooting and sending replacement devices for over 600+ locations nationwide.
• Conducted a complete review of our team's, processes and environment; and oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects in an Agile development environment.
• Planning and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance.
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.
Manage a retail specialty store with staff of 5 -15 employees. Ensure all operational responsibilities are carried out including but not limited to: opening and closing procedures, inventory control, receiving, merchandising, loss prevention and customer service Recruiting, interviewing and hiring of staff Participates in store selling efforts to ensure personal goals as wells store sales and productivity goals are met. Train, delegate and supervise staff to develop and maintain individual selling goals, customer service and product knowledge skills. Conduct regular meetings with the store staff and maintain daily communications binder. Ensure housekeeping and safety standards are upheld throughout the entire store (selling floor, backroom and bathroom). Partner with Human Resources to address and document unsatisfactory performance and policy violations related to new hire/termination paperwork, benefits, disciplinary action, etc. in a timely matter. Follow Loss Prevention guidelines throughout entire store (back office and selling floor). Participate in programs to reduce loss/shortage, report merchandise or cash discrepancies to Regional LP Manager Ensure entire staff adheres to Mystery shop guidelines. Create and promote strong business relationships with vendors, mall management and local businesses Participate in corporate initiated store events or create specific promotions based on the needs of the market or clientele
Talent sourcing specialist de la plateforme Pentalog, SkillValue s’appuie sur un pool de +400 000 Experts Tech & Marketing, dont +15 000 freelancers. Évaluations de compétences, missions, offres d’emploi : les consultants SkillValue vous aident à accélérer votre carrière.
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À propos de Pentalog
Pentalog est une plateforme de services IT qui accompagne les entreprises dans leur production digitale et leur transformation en fournissant des ingénieurs et développeurs de classe mondiale. Ses 16 Delivery Centers et Agences dans le monde comptent plus de 1600 ingénieurs, développeurs, product designers et spécialistes marketing.