Marina I.

Qa Engineer

50 dollar

Mon expérience

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Banque MisrOctober 2015 - Présent

* Responsible for providing products / services information to different categories of customers.
* Responsible for opening and maintaining customer accounts.
* Responsible for helping and guiding new comers.
* Resolve product or service problems of customers to maintain customer satisfaction.
* Meet Personal / team sales target.
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Profolio ConsultingJune 2019 - August 2019

* Responsible for headhunting the suitable candidates for our customers required job openings.
* Responsible for contacting the candidates and making phone interviews.
* Responsible for the connecting the Job owner with the suitable candidates.
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CIBJune 2014 - October 2015

* Handle different types of customers (Normal, Wealth, Merchants) in both English and Arabic languages.
* Handle Complaints, Provide appropriate solutions for customers to maintain customer satisfaction.
* Provide accurate, valid and complete information to customer.
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The Coptic Evangelical OrganizationOctober 2013 - May 2014

(The Coptic Evangelical Organization for Social Services)
* Organizing charity events and programs to spread social and educational awareness in different areas of Egypt.
* Dealing with different type of clients.

Mes compétences

Software testing

Functional testing, Black box testing

Technologies

Trello

Analysis methods and tools

JIRA, Agile, Testlink

Others

Teamwork

Other

CALL CENTER AGENT, HR RECRUITER, helping, Charity Events, Persuasive speaking skills, Youth Programmes, Funding Specialist, Arabic, Bachelors Degree, Human Resources Management Certificate, communication skills, Italian, Customer Service Representative, industry~hr, Customer Satisfaction, Executive Search, English, Social Services, Complaint Handling

Mes études et formations

Bachelors Degree - Cairo University2021 -

- CEOSS and Protestant Academy2014