Andreea G.

QA Engineer

235 dollar
10 ans

Mon expérience

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CertificationsDecember 2012 - Présent

SQL Fundamental - Offering first line IT support ( software, hardware, network, telecom related)
HTML Fundamentals cours by resolving as many issues as possible on initial contact, with a professional
telephone manner and increased attention to the customer's needs and requirements
- Basic diagnose of incidents issues and providing technical support solutions for customers having Internet, Phone or Tv issues following Incident
Management procedures
- Assigning tickets to appropriate resolving team when necessary
- Mail configuration for costumers upon request
- Configuration on PPPoE connections on demand
- Providing commercial information for existing and new customers

Mes compétences

Technical Support, SQL, Software Testing Life Cycle (STLC), Sales, PPPoE, Manual testing, Jira, HTML, Data entry, Bug Tracking