Mocanu A.

Qa Engineer

140 dollar
Freelancer
12 ans
Brasov, ROUMANIE

Mon expérience

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Computer Generated SolutionsJanuary 2018 - Présent

* Experienced Technical Support Engineer with a demonstrated history of working in the computer software industry. Strong information technology professional skilled in Server
Administration,Negotiation, Microsoft Excel, Customer Service, and Microsoft Word.

* Responsible for evaluating, recommending, and implementing quality tools and strategies.
Monitors activities to ensure that operations and products meet production.
* Demonstrating the ability to think inventively regarding product and solutions.
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AOL BrasovJanuary 2010 - Présent

Provides troubleshooting client available as soon as possible and more eficient.
Maintain a balance between company policy and customer benefit in order to cover the problems of the client and also to be in the best interest of both the company and the client.
Provides support in a variety of areas with stable and advanced knowledge.
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Computer Generated SolutionsApril 2016 - May 2018

• Expert knowledge of Active Directory Group Policy creation and maintenance
• Strong working knowledge and previous experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies. • Knowledge of Identity Access Management solutions. • Knowledge of LDAP, SSO, SAML.
• Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc. • Problem resolution including root cause analysis.
• Ability to work independently with little direct supervision and as a part of a team.
• MCSE with concentration in Active Directory 2008 R2 preferred.
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Computer Generated SolutionsApril 2016 - May 2018

Qualifications:

-Expert knowledge of Active Directory Group Policy creation and maintenance
-Strong working knowledge and previous experience configuring and administering
Windows services such as Active Directory, DNS, DHCP and Group Policies
-Knowledge of Identity Access Management solutions
-Knowledge of LDAP, SSO, SAML
-Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc.
-Problem resolution including root cause analysis
-Ability to work independently with little direct supervision and as a part of a team
-MCSE with concentration in Active Directory 2008 R2 preferred

The Technical Support Engineer is responsible for delivering outstanding customer support and delighting our customers.

We
are looking for an experienced, enthusiastic and hands-on technical
support engineer who can rapidly learn the value proposition and apply
to customers of all sizes.

The TSE is responsible for
collaborating with the Professional Services team to assure a smooth
transition post-deployment to support/maintenance phase.

The TSE
is also responsible for improving customer service quality results by
studying, evaluating, and re-designing processes; establishing and
communicating service metrics; monitoring and analyzing results;
implementing changes.
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Raiffeisen BankApril 2014 - April 2016

We provide IT Helpdesk for all office activities: software installation, configuration of equipment, setup email and so on. Given the company's development, technical problems intensify and tend to become increasingly complex. In most cases, users do not know how to efectively manage these issues and lose time trying to find solutions to issues that are beyond them.Helpdesk services are an essential tool for the company to eliminate all these problems which can affect productivity.
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Philip MorrisApril 2012 - September 2012

Backup Trade Marketing Consultant, Philip Morris
- Responsible for the performance of sales and distribution plan allocated area;
- Develop and continually updating with subordinate sales representatives (7-8 subordinates), eficient coverage of the area;
- Involvement in compensation direct subordinates monthly goal setting;
- Supervises sales results and identify areas for improvement;

- Ensure that daily procedures sales representatives are fully respected and implemented; - Providing ongoing training sales representatives, provides feedback and periodically accompanies the field;

- Monitoring the efficient use of resources allocated;
- Management of the annual evaluation process of all the subordinate sales representatives

Mes compétences

Protocols

LDAP, JSON

IT Infrastructure

Microsoft Windows Server, CCNA, Linux, Active Directory, Unix, Windows Server

Technologies

AWS

ERP&CRM

Salesforce

Computer Tools

MS Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Other

Technical Support Engineer, Customer Consultant, Domain Name Server Protocol, Microsoft Internet Explorer, manage these issues, Information Technology, Root Cause Analysis, Firefox, good communication skills, Quality Assurance Specialist, Microsoft Windows 7, Microsoft Windows XP, junior developer, Software Installation, Active Directory 2008 R2, Microsoft Windows Vista, Dynamic Host Control protocol, French, Salesforce.com, Okta Certified Professional, English, C Programming Language, Profile - Mathematics, American Studies, Backup Trade Marketing Consultant, IT Helpdesk Agent

Software testing

Postman

Others

Teamwork, Strategic Planning, SSO, Troubleshooting, Splunk, Service Now, Atlassian Suite, Problem Solving, Fiddler, Negotiation

Databases

Visual FoxPro

Multimedia

Adobe Illustrator, Adobe Photoshop

Languages

SAML, Python 3.5

Analysis methods and tools

JIRA

Mes études et formations

- University of Transylvania2014 -

American Studies - University of Transylvania/Letters2009 - 2013