* Agile Scrum Master for Four Squad Teams here at smart pension. * Managing 3 Backend teams and 1 DevOps team, including one the remote team. * Facilitating daily scrum, weekly story refinement sessions and retrospective meetings. * Promote an environment of continuous improvement * Ensure acceptance of user stories according to the team's definition of done * Mentoring skills that demonstrate the agile values and principles in every thought and action. * Removing impediments to progress, protecting the teams from interruptions and distractions. * Capture, using metrics and reporting to help drive continuous improvement. * Ensuring my teams has visibility of product and technical road-maps has input into planning and scheduling road-map items. * Helping the product owner keep the product backlog in good shape and ready for work. * Assisting my teams with improving internal/external communication, collaboration and radiating information. * I'm passionate about helping to build and maintain help inter team relationships, encouraging teams learning, sharing knowledge and continuous improvement. * Created new workflow schemas in Jira for the development teams. Each team also have their own confluence pages. * Reporting Directly to Head of engineering.
Responsibilities: * Managing the development side of the of the software engineering here at Smart Pension using the latest stack technologies. * Managing 3 engineering teams, 2 backend and 1 frontend. Each team consist of 8 to 12 developers. * Responsible for the day to day management of the digital delivery team. * Setup Agile Kanban board within GitLab to manage the product. * Although project began with kanban but we end up working in scrum with 2 weeks sprints due to complexity and short software delivery timeframe. * Introduce Sprint planning, Daily scrum, Scrum Review & Scrum Retrospective * Introduce fibonacci sequence for the sprint poker party / planning couple of months later migrated to GitHub due to CI/CD build issue with GitLAB * Working very closely with PM, PO, BA, UX, UI & BAU teams to delivery high quality products and to ensure successful transition of the products to BAU. * Creating great agile working environments * Created TDD environment * Created BDD environment * Setup Slack & Webhook with the Git & with third party tools to make the work flow more efficient * Delivering End to End Projects for Mobile & Web from an idea to , wireframes to designs * Conducting daily standups with the dev team to ensure there are no blockers * Working with UX/UI Designers to make sure we are delivering the correct product according to their user stories. * Working very closely with the CTO and reporting daily project status * Reporting directing to Program Director Kate & CTO Sam.
* Manage Data process across campaigns * Work with Client Services and Technology to identify process improvements on current workflow Implement process improvements Identify and suggest UI/UX improvements * Working with AWS , Gitlab, internal CRM tools * Working with the CTO & COO to improve the UX of the SAAS software * Working with Scrum project management board to manage all product backlogs * Master.
Responsibilities: * Product owner of Zendesk &Teamwork. * Successfully deploy Zendesk to FOODit to improve voice calling and customer support through an email support system. * Restructure customer care, dividing in to 2 teams, increasing their operating efficiency. * Create a customer care progression roadmap to assist in the creation of KPI & SLA’s. * Work with UX designers to improve UI for CentralDish / Mobile app * Map the MVP scope for FOODit’s new app requirements for back office and app functionality. * Collaborate with senior developers and designers to develop and market high-quality solutions. * Conduct App & website testings on UAT & Dev platform. * Daily Meeting with the CTO * Communicate with Product Owners, challenge thinking, validate ideas and prioritise their initiatives into a workable Product roadmap and backlog * Created Sales processes / Sales form / Sales scripts * Design project management workflows and processes to increase on-boarding efficiency. * Analyse data using Big Query. Compile data in to reports for use by senior management. Product Management Tools I use at FOODit: * Trello * Github * Waffle.IO * Slack * Mybalsamiq
• Task analysis and evaluating surveys and workshop results. • Document any identified required changes, and communicate them to the relevant third parties/colleagues. • Using IT resources at an advanced level to create IT solutions, enabling organisations to better meet their goals. • Advising senior management. • Design and development database from start till finish • Gathering user requirements, creating user & system use cases • Creating tables, relationships use cases ERDs and EERS diagram • Experience working with UML • Creating / Running Queries, T-SQL • Training staff in how to use the new systems.
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