Sergio A.


337 dollar
1 an

Mon expérience

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QMULJanuary 2019 - April 2019

* Explained complex technical concepts with clarity.

* Acted as a technical leader to coach and mentor year 1- year 2 students across key undergraduate modules.

* Enabled them to significantly improve their technical as well as teamwork skills.
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ServicenowJuly 2017 - July 2018

Worked in the integrations team to resolve critical and challenging incidents based on the back-end of the platform. The incidents were based on the network or web services of the ServiceNow platform and also involved resolving customer client scripts.

* Worked with dynamic HTML components that include AJAX, JavaScript, CSS, XML, HTML and XHTML

* Worked with networking/web service protocols including SOAP and REST

* Managed my incidents backlog to ensure customers received regular updates based on the priority of the incident

* Communicated with clients via services, including phone and WebEx to ensure the customers issue was beingresolved with guidance.

* Improved the ability to work independently, by prioritizing and managing my work effectively

* Attended training courses such as client scripting for ServiceNow to expand my knowledge base on debugging client scripts.

Mes compétences

Xquery, XML, XHTML, Web development, Teamwork, SQLite, Spanish, SOAP, REST, Python, PostgreSQL, PHP, MySQL, MVC, MongoDB, Machine Learning, JavaScript, Java, HTML, Django, Debugging, CSS, AJAX