Ardis M.

Sysops Engineer

415 dollar
Freelancer
7 ans
Paris, FRANCE

Mon expérience

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Mailley ArdisJune 2016 - Présent

Provide assistance and technical support to the company's customers (internal, external) in order to prevent and resolve technical operating and maintenance problems by handling questions and providing solutions techniques according to quality and deadline requirements.

LVMH Perfumes & CosmeticsFebruary 2020 - Présent

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Creation of a Micro-enterpriseJanuary 2016 - Présent

Provide technical support to customers (internal, external) of the company, to prevent and resolve technical problems of operation and maintenance, by handling issues and providing solutions according to quality and time requirements.
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Hewlett-packard , Nanterre | Boulogne-Billancourt | Les UlisJanuary 2016 - January 2020

  • Manning the IT help desk and providing instant solutions to IT issues
  • Running diagnostic checks and servicing essential IT hardware (computer, phones, printers, switchs, routers …)
  • Explaining, training complex IT issues to non-technical employees
  • Installing new systems for all employees
  • Installation of new telecom room (racking, patching, provide remote access).
  • Maintaining accurate database of all pending and resolved IT issues.
  • IP and analog phone deployment.
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Alcatel-Lucent Enterprise , ColombesJanuary 2013 - January 2014

  • Installing new systems for all employees
  • Providing training for all users
  • Repairing, upgrading hardware and ensuring all computers were fully operational
  • Creating and maintaining accurate database of all pending and resolved IT issues

Mes compétences

Others

Project Management, Google Drive, ITIL, Technical Support, Autonomy

Computer Tools

MS Office, Microsoft Office Pack, Microsoft Word, Microsoft Excel

Languages

CSS, JavaScript, SQL

IT Infrastructure

iOS, Windows 8, Windows 7, Windows, Windows 10, Cloud Computing

Technologies

Citrix, Software Engineering

Mes études et formations

IT DUT - CNAM2016 - 2016

BAC STMG Option Information Systems Management creating a dynamic website - Jean-Jacques Rousseau High School2015 - 2015