William C.

Sysops Engineer

435 dollar

Mon expérience

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DXC TechnologySeptember 2018 - Présent

DevSecOps / Jira SysAdmin / Tech Lead / Qlikview & Qlik Sense Designer / R&D / Innovation
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SofttekJanuary 2017 - August 2018

Jira Admin & Support L4, Linux/Unix Engineer/SysAdmin, Bash/Shell Scripting, SQL, Amazon Web
Services, GitHub Enterprise, Ansible, Software Engineer.
Team Lead JR. Assigned to HPE/DXC project.
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Pepinos OcampoJune 2016 - January 2017

Control of backups and inventory of computer equipment, administration of Linux / Windows servers, hosting, databases (SQL, MySQL), virtualization, branch connectivity, remote users (VPN), computer security, CCTV / DVR, NAS, preventive maintenance and corrective to computer equipment, technical support (site / remote), user training, design and preparation of reports, coordination of personnel in charge (3), management of Kepler ERP, Agro Smart, Contpaqi software, preparation of procedures manuals and work instructions.

Achievements:
- Creation of procedure manuals and work instructions.
- Automatic backup system.
- Branch office connectivity (antennas).
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Autopartes Legazpi SA de CVJune 2013 - June 2016

- Technical support (site / remote) and user training, technical support to clients (use of web portal), control of backups, management of linux / windows servers, databases, remote user connectivity (VPN), perimeter security, administration of the dedicated mail server and website, IP telephony (asterisk / elastix), preventive and corrective maintenance to computer equipment, development of web applications, virtual machines, report design.

- Logistics, imports, supplier development (AAPEX Las Vegas, web).

Achievements:

- Web redesign and implementation of electronic commerce.
- Reduction of telephone consumption of 60%.
- 3% reduction in import costs.
- Development of new suppliers and lower costs.
- Implementation of perimeter security.
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Mdc DentalNovember 2008 - May 2013

- Coordinate the activities of the staff in charge (2), on-site / remote technical support, user training, technology products and technical training for customers, event support, control of backups, administration of linux / windows servers, databases data, connectivity with branches, perimeter security, hosting management (mail, website), IP telephony (asterisk / elastix), preventive and corrective maintenance of computer equipment, web application development, virtual machines, digital clock watch administration, management reports.

Achievements:
- Centralize information, connectivity with branches (VPN).
- Implementation of perimeter security.
- Implementation of structured cabling and application servers and shared resources.
- Optimization of event system.
- Development of internal web applications.
- Participation in the implementation of ISO 9001: 2008.
- Achieve compliance with ISO indicators month after month.
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TeleTechNovember 2007 - November 2008

Hewlett-Packard
Technical support via telephone to users of printers, multifunction, digital cameras or scanners, located in the United States.
Dell
Level 1 technical support via telephone or chat to SMB clients (small and medium business) with workstation or server equipment.

Mes compétences

Analysis methods and tools

Scrum

Computer Tools

Microsoft Office Pack

Languages

SQL, PHP

Other

Cyber Security

IT Infrastructure

System administration, Information Security, Linux, Windows Server

Others

Team management, Project Management

Databases

MySQL

Mes études et formations

Master's Degree - Information Security - UNIR - The University on the Internet2019 - 2019

Computer Science - University of Guadalajara2011 - 2011

Administrative Informatics - University of Guadalajara2001 - 2002