Mihai Gabriel O.

SYSOPS ENGINEER

459 dollar
Freelancer
16 ans
Bucharest, ROMANIA

Mon expérience

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Cyber Risk ManagementMarch 2017 - Présent

- Consulting on technical infrastructures and sales (on site & web)
- Key Accounts direct sales and product advisory services
- Key Accounts Direct Sales and Pre-Sales Attendance
- Support for tenders for Partners and Direct Clients
- Business Clients - product news updates (e-mail, push notification, specialized websites)
- Managing Client and Business Partners relations
- Technical audit and reviewing infrastructure
- Reviewing the business process and provide recommendation conform with GDPR

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, Office365
Network Monitor
Process Monitor, Process Explorer
Switches / routers
Linux Cent OS
Pfsnese
Onion
Openvas
KaliLinux
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Class ITMarch 2014 - February 2017

Information Technology Auditor

- Internal controls and risks of a company’s technology network
- Identifying the weaknesses in a systems network and creating an action plan to prevent security breeches
- Collaborate with clients to devise and put in place policies and procedures regarding network security issues
- Procedures for windows configuration (7,8 and 8.1)
- Procedures AD users management
- Procedures Exchange user management
- Procedures Configuration of email POP3/IMAP/Exchange
- Procedures Windows BSOD diagnostic
- Procedures Live CD tools
- Procedures Network management (routers and access point)
- Procedures Costumer cares

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, Microsoft Exchange, O365
Network Monitor
Process Monitor, Process Explorer
Switches / routers
Linux Cent OS
Pfsnese
Onion
Openvas

KaliLinux


Manager of Remote Department & Trainer

- Procedures for windows configuration (7,8 and 8.1)
- Procedures AD users management
- Procedures Exchange user management
- Procedures Configuration of email POP3/IMAP/Exchange
- Procedures Windows BSOD diagnostic
- Procedures Live CD tools
- Procedures Network management (routers and access point)
- Procedures Costumer cares
- Evaluate the 10 members of the remote team
- Verify the solution offered to clients
- Keep the procedures updated
- Fallow up the client satisfaction
- Overview the response time of the team
- Make and analyzed reports of tickets

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, Microsoft Exchange
Network Monitor
Process Monitor, Process Explorer
Switches / routers
Linux Cent OS
Pfsnese
Onion
Openvas
KaliLinux


Trainer

- Procedures for windows configuration (7,8 and 8.1)
- Procedures AD users management
- Procedures Exchange user management
- Procedures Configuration of email POP3/IMAP/Exchange
- Procedures Windows BSOD diagnostic
- Procedures Live CD tools
- Procedures Network management (routers and access point)

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, Microsoft Exchange
Network Monitor
Process Monitor, Process Explorer
Switches / routers
Linux Cent OS
Pfsnese
Onion
Openvas
KaliLinux


Senior Consultant

- Helpdesk Services and PC operations
- Management of local server (F&P, DC, LN) and PBX systems
- Network operation and maintenance
- Service quality follow-up and reporting

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory
Active Directory, Windows Server Backup and Restore
Network Monitor
Process Monitor, Process Explorer
Mantain switches / routers
Linux Cent OS - for email solutions or samba

Freelance C# DeveloperSeptember 2013 - August 2015

FreelancerSeptember 2013 - August 2015

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Schneider ElectricSeptember 2011 - September 2013

- Helpdesk Services and PC operations
- Management of local server (F&P, DC, LN) and PBX systems (Avaya platform)
- Network operation and maintenance
- Service quality follow-up and reporting
- Regular meeting with key users and management.
- Budget planning and follow up
- Vendor management
- Project manager for Computer Telephony Integration
- Maintenance of the Call Center department( phone system, call recording system, network infrastructure)
- Genesys MIM - Genesys Administrator platform
- Configuration manager, CCPlus platform

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, MS SQL Server
Active Directory, Windows Server Backup and Restore
Lotus Note maintain and troubleshooting
Windows PowerShell
Network Monitor
Process Monitor, Process Explorer
SAP, CITRIX
CISCO switches / routers
AVAYA Terminal and Servers
Linux Cent OS - for call recording
Linux Cent OS - for routing
Genesys platforms for call centre administration
CCplus platform for call flow on call centre
Voir plus

Associate IS Technical AnalystNovember 2009 - September 2011

Associate IS Technical Analyst

- offer support level 1 local users
- offers level 2 support for BAT Bulgaria on Windows Server and Lotus
- configure windows computers to apply the AD polices
- check and maintain the multifunctional printers
- maintain and support of the video conference equipment (Polycom)
- set / sync the handhelds for sales team
- clean and encrypt the laptops for the field users

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, MS SQL Server
Active Directory, Windows Server Backup and Restore
Lotus Note maintain and troubleshooting
Windwos OS, Outlook, Active Directory
Windows PowerShell
Network Monitor
Process Monitor, Process Explorer

SAP, CITRIX


Associate IS Technical Analyst


- provides IT equipment functionality after the reorganisation of the office
- check / create backup tasks daily / weekly
- administrate SQL server
- administrate server for File Sharing
- manage server-proxy, configure the script for user login to apply proxy, define proxy rules
- set up a server for a customs mode online
- offer support level 1 / level 2
- configure windows computers to apply the AD polices
- check and maintain the multifunctional printers
- maintain and support of the video conference equipment (Polycom)
- set / sync the handhelds for salespeople
- clean and encrypt the laptops for the field users
- administrates budget for IT equipments and projects.

Technologies / Methodologies:

Windwos Server, Outlook, Active Directory, MS SQL Server
Active Directory, Windows Server Backup and Restore
Lotus Note maintain and troubleshooting
Windows PowerShell
Network Monitor
Process Monitor, Process Explorer
SAP, CITRIX



Associate IS Technical Analyst


- offer support level 1
- configure windows computers to apply the AD polices
- check and maintain the multifunctional printers
- maintain and support of the video conference equipment (Polycom)
- set / sync the handhelds for sales team
- clean and encrypt the laptops for the field users

Technologies / Methodologies:

Windwos OS, Outlook, Active Directory
Windows PowerShell
Network Monitor
Process Monitor, Process Explorer
SAP, CITRIX
Voir plus

Philip Morris InternationalJune 2008 - August 2009

- Level 1 and limited Level 2 support;
- Ticketing system administration (HP Service Desk);
- Use Ghost Symantec to deploy Windows images;
- Use Ghost Symantec to backup administration;
- Configure new systems, install windows server or windows professional;
- Replace old systems from the IT park;
- Sync, reinstall or replace the HenHeld devices for the marketing or sales team;
- Offer support for MAC OS users;
- Install and troubleshooting the SAP local software;
- Install and troubleshooting the CITIX add on's;
- Network Printers troubleshooting;
- Basic AD User Group administration;
- Limited Hardware troubleshooting and replacement;

Technologies / Methodologies:

Windows Server / Windows OS / Windows Phone / OS X
Microsoft Active Directory 2008 / 2003
SAP, CITRIX, JAVA
VBScripting
Microsoft Office 2007
Microsoft Exchange
Process Monitor, Process Explorer
Voir plus

HelpNet FarmaMay 2007 - May 2008

Database administrator

- Level 1 support
- Network Printers troubleshooting;
- Basic Unix User Group administration;
- Limited Hardware troubleshooting and replacement.
- Limit help for cash registers
- Use PL/SQL for checking the stocks and implement alerts on local software
- Implement rules and alerts for products that are next to expired date, in the system
- Implement marketing promotions in the system
- Maintain the tables of the system that contain the implementations made.

Technologies / Methodologies:

Linux Monitoring
Local Software Administration
PL/SQL FORMS
Oracle Data BASE
Oracle Warehouse Reporting

Hardware replacement


HelpDesk
- Level 1 support
- Network Printers troubleshooting;
- Basic Unix User Group administration;
- Limited Hardware troubleshooting and replacement.
- Limit help for cash registers

Technologies / Methodologies:

Linux Monitoring
Local Software Administration
Hardware replacement


Procurement Specialist
- define pharmaceutical and non-pharmaceutical products

- made reports of products that are best to sell depend on market.
Voir plus

HelpNet FarnaOctober 2006 - April 2007

- define pharmaceutical and non-pharmaceutical products
Voir plus

Grawe osiguranjeApril 2006 - September 2006

- sell life insurance

EuroCasa SAJanuary 2006 - April 2006

Mes compétences

System administration, SQL, Oracle Discoverer, Networking, Network administration, Microsoft SQL Server, WLAN, MAC, Lotus Notes, Linux, C/C++, C#, Adobe Photoshop, Adobe Dreamweaver, TCP/IP, Active Directory, Oracle Forms, SAP