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Andrei-Cosmin V.

Sysops Engineer

505 dollar
Freelancer
4 ans
Bucarest, ROUMANIE
Active Directory Cloud Computing MS Office 365 Technical Support

Mon expérience

ReplyMay 2021 - Présent

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Beck et al.September 2019 - May 2021

Innovative & Strategic thinking.

Strong interpersonal and communication skills.

Contact the users within the SLA limit.

Offer 3rd level support and solutions for the following Office 365 services:
1.One Drive for Business.
2.Share Point Online
3.Teams app
4.Office desktop apps
Client oriented.

Attention to detail.

Cooperating with all departments of the company.

Assure confidentiality to the information that I come in hand with.

Sends reports on time and information requested by management.







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Wipro LimitedMay 2018 - August 2019

Responsibilities:
->Innovative & Strategic thinking
->Customer focus
->Relationship building
->Leadership qualities
->Strong interpersonal and communication skills
-> Customer service based mindset
->Self-motivated and able to meet objectives with little or no direct supervision
->Consistently provide innovative ideas to solve complex problems
->Perform systems and applications troubleshooting
->Troubleshooting various issues with Power Shell Scripts.

Support for the following systems:
1. Exchange
2. Microsoft ADFS
3. SharePoint Online
4. OneDrive for Business
5. Skype for Business Online
6. Azure Active Directory
7. Office 365 Desktop apps
8. Skype for Business
9. Outlook Desktop App
10. Outlook Web Application

Accomplishments:
I won the "Best Striker" award for breathtaking skills on Customer Verified Resolution in November 2018 .





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UbisoftOctober 2017 - April 2018

Responsibilities:

->testing different levels and versions of a game
->finding the cause of faults and recommending improvements
->entering each 'bug report' on a quality management system
->comparing the game against other games on the market
->checking for spelling mistakes in the game and in instruction manuals and packaging.
->reporting copyright issues like the use of logos
->checking a game's accessibility options
->working under pressure and to deadlines

Accomplishments:
I manage to discover a bug that was critical for the game development and could have also disrupt the gaming experience for the end user.










Mes compétences

Application servers

Microsoft SharePoint

Multimedia

Game development

Technologies

SharePoint

IT Infrastructure

Active Directory, Cloud Computing, Microsoft Azure, Cybersecurity

Others

Communication, Technical Support, Troubleshooting, IT Strategy, Strategic Planning, Spanish

Analysis methods and tools

JIRA, Confluence

Computer Tools

MS Office 365

Languages

PHP, PowerShell

Mes études et formations

Management, Economics - "Hyperion" University of Bucharest2019 - 2022

PHP Web Development - LINK Academy Romania

Baccalaureate Degree, Philology - Iulia Hasdeu National College2013 - 2017