Akheem G.

Sysops Engineer

380 dollar

Mon expérience

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Endz2EndzDecember 2016 - February 2017

Endz2Endz is UK based magazine company/ charity founded by Tyrone Smiley with Governmental client base. Endz2Endz runs a half- term holiday projects for young children that are into creative media, and Photography. Endz2endz also produce monthly issues for subscribers.
 1st Line Support Engineer
Worked as an Employee based in the Brixton office. Maintaining and implementing various Software’s Such as Logic Pro X, Adobe CS5, and Final cut for the Computer devices during the working Hours.  
Responsible for:
•    1st line support of Windows/ MAC OSX operating systems by Managing all Incidents and requests via email.
•    Dealing with online enquiries via email
•    Taking Ownership, Maintaining Of their online website.
•    System troubleshooting
•    Teaching basic programming skills
•    Updating the Newsletter using Dreamweaver
•    Hardware fault finding and diagnosis

•    Continually met all Deadlines
•    Supported a small to medium network alone
•    Improved performances on a number of systems
•    Demonstrated knowledge in hardware, and software troubleshooting.
•    Successfully designed and implemented all assigned projects on time avoiding the expected overrun.

Skill snapshot:
Windows 2003, Windows 2000, Vista, / desktops/laptops , Workstation, MAC OSX, Microsoft Exchange, Microsoft Outlook, Final Cut Pro, Logic Pro X

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Dawn Group, Lea Bridge RoadDecember 2013 - March 2014

Dawn Group specialized in all computer sales and repairs of Mac and windows machines. Repairs are done by the in house team of engineering qualified professionals
I.T Computer Engineer
Worked as a contractor based in the Walthamstow, London.  Maintaining, repairing computer systems
Running on MAC OSX, And Windows.
I have had various roles during my time with this company and done various repairs like screen replacements, logic board replacements, virus removal, Ram and memory upgrades, operating system licenses, custom tower builds, product advertisement, keyboard repairs.
Responsible for:
•    Implement and manage all product advertisement
•    Maintain a good Housekeeping environment
•    Manage the Workplace during the open, closing times
•    Work to deadlines
•    Troubleshoot Faulty systems

•    Demonstrated  pro-active behaviour  by checking system health
•    Optimised backup strategy by re-evaluating backup schedules.
•    Demonstrated Delegation, and supervision skills
•    Completed workloads before deadlines
•    Supervised the internet access network for customers
•    Directed the Workplace during the open, closing times
•    Developed a wide range of troubleshooting skills
•    Enhanced my Advertisement skills
•    Generated 30% of the sales.

Skill snapshot:
Windows 2003, Windows 2000, Windows XP, Exchange 2000,Mac OSX, Hardware and software repairs, windows vista, windows 7, windows 8, windows 8.1, Carbon copy cloner, Terminal, Command Prompt.

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PC World, BromleyOctober 2013 - December 2013

Worked as a employee initially for 2 months. A constant observation on the price tickets on display, Pre-setup Computers for customers, customising computers to the customer’s needs, while delivering a Customer service on a one to one basis.  
Responsible for:
•    Updates on price tickets.
•    Pre-set up , and customise computers for customers
•    Providing the right information for customers
•    Replenishing stock
•    Maintain a good Housekeeping
•    Gained a good Relationship with my work force
•    Demonstrated Friendly customer services skills
•    Developed Sale Closing Skills

Skill snapshot:
Windows 2003, Windows 2000, Windows XP, Windows 7, Windows 8, MAC OSX, Norton security, Windows Security essentials,

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DWP(Department working pension), ElthamJuly 2013 - October 2013

DWP is a global Governmental
organisation specialising in funding for people on Benefits, Job seeking,

IAD (Internet Access
Devices) support technician

as a Employee based in the Eltham Area, South East London Branch. Maintained
the internet access devices, constantly cleaning the network, and providing
support for users that are not computer literate.


·Hardware/ software support
for all desktop computers

·Liaising with various
departments to provide them with technical advice on Windows technologies

·Running diagnostics and
applying firmware updates/patch installations


·Facilitated for users with
minimal knowledge on computer systems

·Managed a small network

·Enhanced clients on their
knowledge on computers

·Offered contract extension after
successfully completing 3 month contract


Windows XP, Microsoft Office, Microsoft 365,Microsoft
Excel, Microsoft power point.

Mes compétences





IT Infrastructure

WINS, Linux, VPN, Ethernet, Windows 2000/XP/Vista/7, McAfee, BackupExec, Mac OS X, Firewalls, MS Exchange 2003


C/C++, SQL, JavaScript, VBScript, VB.NET, C#, HTML


Adobe Creative Suite





Computer Tools

Microsoft PowerPoint, MS Office (Word, Excel, Powerpoint, Outlook)

Machine Learning


Mes études et formations

- Diploma I.T System Support Specialist . Lewisham College, Lewisham2018 - 2018

- BTEC Software Development - Bexley College, Belvedere2011 - 2011

- CompTIA A+ Certification - Cisco - Network Academy, Feltham2010 - 2010