Top 5%
Kyle J.

Sysops Engineer

280 dollar
Freelancer
13 ans
Atlanta, ÉTATS-UNIS
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Why I'm Top 5%

  • 13 years of industry experience
Learn how we hire

Mon expérience

MAANovember 2017 - Présent

NAPA AUTO PARTSAugust 2017 - October 2017

Voir plus

Blue Cross and Blue Shield of IllinoisOctober 2012 - February 2017

•    Desktop support for more than 5000 remote, and 300 local users including supporting internal and external users through VPN connectivity.
•    Worked technology rollouts with training local staff including Office 365, IE/Chrome applications, other applications, and installing equipment as needed
•    Worked with business units to ensure their technology needs were met.
•    Wrote custom C# Applications, and converted VB.net/VB 6 applications along with updating ASP.net C# web applications.
•    Worked with SQL directly, writing custom SQL statements and stored procedures for reports
•    Worked on imaging desktops, laptops, and installing telephony and other equipment as needed for employees, along with training of tools.
•    Managed a break/fix queue through a ticket management system with > 99% of tickets handled in under 1 hr.

Voir plus

Office DepotAugust 2008 - October 2012

Recommended hardware and software solutions to customers.
Repaired any hardware / software issues with machines.Offered solutions to customers' problems.

Mes compétences

Languages

Java, SQL, CSS3, ASP.NET, C#, Visual C#, VB.NET, HTML5, HTML, Visual Basic

Computer Tools

Microsoft Office Pack

Others

Troubleshooting, Technical Support

Technologies

Software Development, React.js

Other

customer service, Hardware, Call Centers

Mes études et formations

- Licenses & Certifications

Associate of Science (A.S.) Field Of Study General Studies - Rock Valley College2011 - 2014