Monica J.

Agile coach

Outsourcing
Senior
Bucharest, ROMANIA
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Mon expérience

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DIRICKX GROUPE01.08.2005 - Présent

Ensured a BPO series for the Dirickx Group:
  • Carried out the updates of Diricks Group’s websites, by using Easy2Publish.
  • Coordinated the translations (in English, Czech, Slovak, Chinese) and the page settings for different technical charts and documents.
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    Pentalog High Tech01.06.2004 - Présent

    Ensured the coordination of the Bucharest agency:
  • Carried out and managed the activity of resources recruitment.
  • Took care of the availability of the technical resources and ensured this availability if needed.
  • Controlled the management of the fixed-price and distant-control contracts.
  • managed the team’s planning.
  • Treated the team’s activity reports.
  • Sponsor of the fixed-price projects.
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    Clementz & Associés01.04.2004 - Présent

    Project manager for Marcom operations, within Clementz:
    \n - Database management
    \n - Planning realization and following-up.
    \n - Councelling for operational marketing activities
    \n - Participated in the drafting of the contents
    \n - Participated at the graphical realization of the HTML newsletters
    \n - File request and extraction in respect with the defined targets of the campaign
    \n - File deduplication
    \n - E-mailing operations using iNet Sender (text or HTML mailing, personalised or non- personalised).
    \n - Feed-back processing and requalification of the database
    \n - Behavior tracking, following the emailing operation, using the iNet Tracker application and the realisation of a top visitor classification
    \n - Results analysis to facilitate the commercial exploitation
    \n - Issued final reports regarding the operation.

    \n\nMission carried out in collaboration with Manuel D.
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    Clementz & Associés01.03.2004 - Présent

    In charge of the setting up and management of a unique database belonging to Clementz :
    \n - Realized a standard model for the data files concerning the clients and the possible customers
    \n - File qualification
    \n - Integrated all the clients and prospects files in a single database
    \n - Deduplicated the unified database.
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    Groupe Pentalog-iNet01.01.2004 - Présent

    Project manager of the CRM Center :
    \n - Implementationof the work methodology
    \n - Management of the offer and the commercial actions
    \n - Ensuring the communication with the clients
    \n - Planning realization and follow-up.
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    Pentalog01.09.2003 - Présent

    In charge of Pentalog's commercial operations on the Romanian market :
    \n - Emailings
    \n - Contents drafting
    \n - Drafting the commercial offers
    \n - Participation in business meetings
    \n - Customer follow-up.
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    Pentalog01.08.2003 - Présent

    Participated in commercial and marketing operations for the Romanian market :
    \n - Drafting a brochure for Pentalog Romania
    \n - Updating the web site content of Pentalog www.pentalog.ro (CV up-dating, collaborators, press releases...)
    \n - Realization of the functional presentations of the applications
    \n - Updating the databases containing information on the Romanian companies
    \n - Building up new databases \n

    \nMission carried out in collaboration with Manuel D.
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    Transylvania University, Brasov01.03.2000 - Présent

    Teacher at the Faculty of Economic Sciences: Marketing lectures
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    Pentalog High Tech01.05.2003 - 01.08.2003

    Mission in France, at Pentalog High Tech :

    \n\n - Updating and creation of databases
    \n - Participated in the drafting of commercial and marketing documents
    \n - Participated in e-mailing operations
    \n - Phoning activities
    \n - Participated in business meetings.
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    Transylvania University, Brasov01.10.1998 - 01.06.1999

    Final thesis: marketing in sports « The Opportunity of Creating an Olympic Lottery ».

    Mes compétences

    Langues parlées

    GERMAN: Beginner
    FRENCH: Advanced
    ROMANIAN: Native speaker

    Networks and systems

    Windows

    Languages

    SQL

    DBMS

    FoxPro

    Analysis methods and tools

    MERISE

    Business Intelligence / ETL

    SPSS

    Software

    The Port

    Graphic

    Photoshop, Quark Xpress

    Multimedia

    Dreamweaver

    Computer tools

    MS Office (Word, Excel, PowerPoint, Outlook), Internet Explorer, MS Outlook

    Mes études et formations

    Postgraduate Degree in Marketing and Production - University of Orléans

    Master's Degree in Marketing and Business - Transilvania University of Brasov