Alexandru S.

System engineer

Outsourcing
Intermediate
Iasi, ROMANIA
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Mon expérience

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Comodo01.11.2016 - Présent

L2 Enterprise Technical Support for one of the top providers of security solutions.
  • Offering technical support to Enterprise or MSP customers who purchase the company's Security-as-a Service products.
  • Covering L2 support for Security and Remote Management & Monitoring products on various OSes (Windows, Windows Server, Mac OS, Android, iOS, Linux distributions).
  • Interventions starting from the initial deployment of the product to the customer's infrastructure, followed by troubleshooting configuration issues and reporting found bugs to R&D.
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Cegeka01.02.2016 - 01.11.2016

Analyst within a company providing advanced IT solutions to accompany their clients' digital transformation. Their services cover a wide range of fields, including: IT infrastructure and cloud solutions, Agile coaching and training, business applications and digital marketing services.
  • Providing L 1.5 support for Exchange and SharePoint for a specific customer.
  • Coordination of changes inside both the company and customer environments according to ITIL.
  • Patch management for both the company and customer servers.
  • Concluding various reports and quality checks.
  • Providing helpdesk services for certain customers.
  • Training new colleagues.
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Capgemini01.01.2015 - 01.02.2016

Customer Support Advisor for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Providing helpdesk services as Single Point of Contact to end-users.
  • Troubleshooting various issues related to OS, Network Connectivity, applications (Office package mostly).
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VEO Worldwide Services01.09.2014 - 01.01.2015

International Buyer within a company providing business to business consultancy services, covering a wide range of domains, such as: international trade and transport, IT, finances and human resources.
  • Searching for US suppliers to buy off price goods for a chain of stores in France.
  • Negotiation of prices and quantities with the supplier and doing the necessary paperwork.
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Fuchs01.11.2012 - 01.09.2014

Sales Representative for an important supplier of spices.
  • Selling products and services providing information to prospective customers.
  • Maintaining positive business relationships to ensure future sales.

Mes compétences

Langues parlées

GERMAN: Advanced
ENGLISH: Advanced
FRENCH: Advanced
ROMANIAN: Native speaker

Networks and systems

Mac OS X, Windows, iOS, Linux, Android, Windows Server

Web technologies

SharePoint

Miscellaneous

Customer relationship management, Technical Support, Team management, Analysis, Communication, ITIL, Marketing, Quality Management, Sales, Strategic Planning, Training

Computer tools

MS Office (Word, Excel, PowerPoint, Outlook)

Mes études et formations

Bachelor's Degree in Commercial Law, Faculty of Law - "Alexandru Ioan Cuza" University, Iasi.2008-2014