Victor R.

Marketing Specialist

Externalisation nearshore
Advanced
Chisinau, MOLDOVA
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Mon expérience

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PentalogOctobre 2017 - Présent

Marketing Automation Specialist / Technical Leader within the Marketing department of the Pentalog group.
  • Managing the entire database of the company, as well as of the companies powered by Pentalog and affiliated platforms.
  • Exporting, importing, updating the database, synchronizing information between two systems: SugarCRM & Marketo.
  • Reevaluating the current activity of the Data team within the Marketing department, creating up-to-date reports for head management.
  • Administering Newsletter campaigns for Pentalog key platforms (creating newsletters, testing templates, creating smart campaigns).
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PentalogMai 2017 - Présent

Marketing Specialist within the Marketing department of the Pentalog group.
  • Databases: updating the CRM database, data acquisition, qualification of contracts.
  • KPI analysis and follow-up.
  • Continuous research of new practices, tools, best practices.
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MTeamJuin 2016 - Octobre 2016

Business Analyst within the Pricing Department of a company providing services in different fields, from IT development and support to logistics, consulting, HR and marketing solutions.
  • Setting prices for the products available in warehouse according to the company's procedures.
  • Analyzing sales history, current stocks and the movement of the products.
  • Adjusting appropriate prices.
  • Closely working with the Buying & Selling Departments in order to improve the performance.
  • Monitoring stocks in order to prevent overstocking or understocking.
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SmartcallDécembre 2014 - Juin 2016

Data Operation Manager within a company providing different consulting services for various companies.
  • Monitoring, analyzing and preventing fraudulent transactions / abusive use of identity and credit cards.
  • Requesting , processing and accepting the documents needed to verify a customer.
  • Analyzing game play and detecting abusers.
  • Processing the withdraws of the players.
  • Closely working with the Support Department in order to identify and solve issues.
  • Identifying alternative methods to verify a customer.
  • Striving to provide better customer service.
  • Performing constant updates.
  • Processing newly registered customers, blocking abusers and detecting potential risks.
  • Communicating with the team.
  • Processing and informing customers regarding payouts while updating the system.
  • Working with different payment service providers.
  • Extracting information from the Microsoft SQL database.
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H.EssersDécembre 2013 - Août 2014

Data Operator within a logistics service provider which delivers personalised and integrated transport and logistics solutions for various clients across Europe.
  • Processing CMR requests, fines, insurances, etc.
  • Drafting weekly and monthly reports for the Business Intelligence Department.
  • Answering daily e-mails coming from customers and solving problems.
  • Follow up of collection orders.
  • Writing e-mails and calling partners in Europe.
  • Daily work and updates of KPI’s, Excel reports, etc.
  • Order entries and order reviews.
  • Manually checking, reviewing and processing all orders coming from customers.
  • Registration of warehouse and transport complaints.
  • Registration of waiting hours for drivers.
  • Checking fuel consumption and tanking transactions.
  • Providing trainings for new employees and supervising their activities and how they accomplish their new tasks, etc.

Mes compétences

Langues parlées

ENGLISH: Advanced
ROMANIAN: Native speaker

Miscellaneous

Mentoring, Information Management, Marketing Automation, Customer relationship management, Mentoring, Communication, Marketing, Sales

DBMS

Microsoft SQL Server

Computer Tools

MS Excel

Mes études et formations

Bachelor's Degree in the Technology of Food Products, Faculty of Food Technology - Technical University of Moldova, Chisinau.2009 - 2013