Microsoft Exchange Frontline Support Engineer - WIPRO TECHNOLOGIESMai 2014 - Décembre 2014
Microsoft Exchange Frontline Support Engineer within a company which delivers IT Services, Business and Technology Consulting, IT Outsourcing as well as System Integration services and solutions.
Support for Microsoft Exchange product through remote connection on Exchange servers, troubleshooting technical issues signaled by network administrator clients.
Communication via phone or e-mail in French with clients in order to provide solutions to the encountered technical problems.
Prioritizing calls based on received tickets and scheduling them so as to make sure that each client requirement is dealt with in due course.
Documentation of the received tickets, collection of required data, reproduction of the reported issues in laboratory environment in order to facilitate the resolution of the clients' technical problems.
Collaboration with other teams when there are problems with related products used by the clients, processing the resources provided by the teams in charge of those specific products so as to find an optimal solution to the clients' problems.
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