Agile Tester / Customer Proxy within a company providing advanced IT solutions to accompany their clients' digital transformation. Their services cover a wide range of fields, including: IT infrastructure and cloud solutions, Agile coaching and training, business applications and digital marketing services.
Agile Tester (April 2018 to present).
Creating the test plan.
Writing test cases in VSTS for test automation.
Validating with BA and developers functionality flows and business rules.
Evaluating the regression impact.
Updating Jira regarding functionalities and testing processes.
Registering in Jira new issues discovered while testing.
Writing test cases in VSTS.
Updating the translation (from Dutch to English) of documentation in the Mavim Manager.
Customer Proxy (July 2015 to April 2018).
Gathering requirements in workshops.
Designing the screen flow and process flow diagrams (context mapping, mind maps, etc.).
Editing a ‘High Level Analysis’ document.
Analyzing and defining the functional requirements.
Writing User stories and Acceptance criteria.
Creating screen mockups.
User story writing.
Prioritizing and planning the user stories.
Keeping the Sprint and Product Backlog up to date.
Answering product related questions coming from the development team.
Facilitating the Daily scrum meeting, the Backlog grooming and estimation meeting, the Sprint kick off meeting and the Demo meeting.
Process Analyst / Process Assistant for a leading provider of office products and services, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.
Process Analyst - Accounts Receivable & Cash Application Queries Team (April 2010 to July 2016).
Solving queries regarding bank file processing, bank allocation and reconciliation.
Contacting Dutch customers by phone or e-mail regarding remittance advice, overpaid/ underpaid invoices or to orders related to credit card payments.
Involved in process improvement.
Liaising with credit controllers to obtain client remittances.
Assisting both the Specialist and the Team Lead in the implementation of strategies of new processes.
Contacting the other departments to issue the necessary documents in order to proceed to allocation properly.
Keeping account receivables files and reports.
Process Assistant - Benelux Accounts Receivable Credit and Collection Team (January 2009 to April 2010).
Processing incoming orders and analyzing specific information.
Contacting the customer with regard to the information connected to the order or to unpaid invoices.
Receiving inbound calls from Dutch customers who have inquiries related to their ledger account balances payments or orders.
Negotiating and securing arrangement for payments on problem/delinquent accounts.
Supervising customer accounts.
Administrating a portfolio of clients.
Managing credit limits establishment and monitoring clients and credit insurance.
Recording information in the database.
Working according to credit & collection policy and procedures.
Solving bookkeeping issues: booking the invoices according to the client’s payment specification, allocation or reallocation of cash, e-mail or phone contact with the customer regarding these issues.
Contact with other departments (for example, the logistics or client service for delivery issues and or credit notes).
Using AS400 ( including J. .D. Edwars) and Sap to perform the activities mentioned above.
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