Gabriel Dan T.

Product Owner

Externalisation nearshore
10 ans
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Mon expérience

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A Fintech of Innovative Cryptocurrencies, Digital Assets and Blockchain Technology ProductsAoût 2020 - Mars 2021

Product Owner.
  • Managed the client's blockchain and stocks integrations teams.
  • Gathered and managed the technical requirements related to the Admin Back-end, Stocks Back-end & Front-end platform (API change, desired front-end design, bug fixing, etc) in order to maintain the existing tools and to build a brand new one for stocks.
  • Worked closely with Product Managers and other internal stakeholders in order to translate the needs into actual features.
  • Managed the (internal and external) dedicated development Team, in the Agile Scrum fashion.
  • Managed the Roadmap and sprints management, in regard of these specific teams.
  • Conducted regular reporting sessions as well as planning updates, for management to follow closely the project changes.
  • Created the launch strategy together with the Product Managers for the new stocks platform.
  • Worked together with the marketing team to develop the key differentiators.
  • Created the customers flows for the stocks platform.
  • Implemented the product vision.
  • Increased test coverage to 95% for the old and new platform.
  • Responsible for creation of the documentation for the new platform.
  • Successfully released the new stocks platform.
  • Managed bank and payment providers integration team.
  • Managed an external team of developers, dedicated to back-end development.
  • Conducted closely the work with Project Managers and Business Teams, in order to assess the potential integration of a new bank or payment provider.
  • Gathered features requirements & wrote according tasks, for the Team to work on.
  • Managed the Roadmap and sprints management, in regard of this specific integration team.
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Leading Sportswear ManufacturerJanvier 2020 - Juillet 2020

Product Owner.
  • Leading 2 teams in the direction to monolith Microservices design migration, to enhance B2B web platform user's experience and client satisfaction. The teams were working on modeling a new architecture for the entire source code. The main idea of the new architecture was refactoring and splitting the existing code into Microservices.
  • OKRs preparation and discovery mission on client's side.
  • Conducting analysis and implementation OKRs.
  • Writing and updating the business documentation.
  • Working closely with markets managers, product management department, marketing, OPS, infra & support teams.
  • Creation of mock-ups, flowcharts and prototypes.
  • Leading requirements gathering effort & defining the process flows.
  • Breaking down complex problems, gaining insight and creating plans.
  • Facilitating the resolution of the obstacles encountered within the team.
  • Fostering an environment which facilitates creativity and collaboration within the team.
  • Stimulating the improvement of the team knowledge / solutions.
  • Coordination of the development teams, supporting and assisting its members whenever necessary.
  • Translating the functional specifications into technical tickets.
  • Ensuring that the team understands the business processes that are in the background of the technical tasks.
  • Design of the database structure for the future Microservices.
  • Ensuring the process of migration of the monolith application into Microservices.
  • Ensuring the collaboration of the distributed Scrum teams (members from Iasi & Chisinau).
  • Performing UAT with the markets.
  • Release management.
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GoDaddyJuin 2011 - Décembre 2019

Product Manager / Owner / Second Line of Technical Support Engineer / First Line of Technical Support Engineer within a company that helps the world easily start, confidently grow, and successfully run an online presence.

Product Manager / Owner(07/2014 – Present).
  • Managing 2 projects with up to 18 direct reports.
  • In charge of daily, weekly planning of operations by organizing and coordinating the teams to ensure on time service delivery against goals.
  • Establishing team and individual KPIs and monitoring of existing KPIs against business goals.
  • Performing metrics management and defining plans for reaching and improving metrics.
  • In charge of people and performance management.
  • Creating documentation for projects.
  • Performing appropriate data analysis, adoption of technology solutions and process improvements to achieve business goals.
  • Responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, sales, marketing and support departments to ensure customer satisfaction goals are met.
  • Checking that all processes are going on as per rules and regulations.
  • Coordinating PHP teams and being actively engaged with the teams.
  • Coordinating with the designing team for the designing and improvement of the products.
  • Working closely with key stakeholders throughout the organization and beyond.
  • Focused on making and keeping the product a success by ensuring that it offers a strong value proposition to the customers and users and that it creates the desired business benefits.
  • Creating the product strategy, developing the product roadmap and managing the stakeholders.
  • Managing the product backlog, writing user stories, and working with the development team.
  • Getting details level of requirement from stakeholders or customers.
  • Building and maintaining a relationship with the Stakeholders.
  • Educating team in the business domain.
  • For every sprint: updating the working agreement, the event log, the Impediments Backlog, the Improvement, Release Burndown, Backlog and the Bugs Backlog.
  • Contributing on defining the Definition of Done and the Definition of Ready.
  • Implementing a zero bug policy.
  • Facilitating team escalations.

Second Line Technical Support Engineer
(05/2012 – 07/2014).
  • Installing SSL certificates for our cloud server clients.
  • Resolving escalations received from the first line of support.
  • Contacting the business clients directly to resolve their problem with priority.
  • Working as a team to achieve collective goals.
  • Basic coding HTML / CSS for website builder and hostingclients.
  • Editing images in Photoshop.
  • Tracking tasks and communicating with colleagues using team project management tools.
  • Creating bugs and performing regression testing when bugs are resolved.
  • Assisting with the optimization of the clients websites.
  • Specializing on E-commerce issues.
  • Working productively while maintaining exceptional quality standards.
  • Delivering exceptional support to our customers.

First Line Technical Support Engineer
(06/2011 - 05/2012).
  • First point of contact for our customers via chat or tickets.
  • Understanding their issue and attempt resolving it.
  • Escalating to the proper team.
  • Actively liaise with customers to ensure they are kept up to date regarding their query.
  • Providing responses.
  • Ensuring documentation of any investigation and follow-up.
  • Offering support on tickets and chat to HEG customers.
  • Helping them to resolve their technical support problems: Domain names, DNS, Web hosting, E-mail, Account admin & billing, Cloud Servers, SSL Certificates.
  • Advising online new potential clients to share which of our products and services will suit their needs better.
  • Using HEG CRM to track all customers history.
  • Escalating problems to second level support.
  • Answering customers technical support issues through our CRM.
  • Working closely with our colleagues to identify and raise issues to improve customer satisfaction and experience.
  • Building customer relationship.

Mes études et formations

Master of Business Administration in Marketing Management - "Gheorghe Asachi"​ Technical University of Iași.2009 - 2010

Bachelor's Degree in Telecommunications Engineering - "Gheorghe Asachi"​ Technical University of Iași.2003 - 2008