Robert L.

Product Owner

Externalisation nearshore
15 ans
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Mon expérience

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Scrum Master.
  • Coaching the team and the client on using the Scrum framework.
  • Supporting the team in defining the work process and flow.
  • Supporting the team and client in finding ways of improvement.
  • Facilitating Scrum events.
  • Risk and conflict management.
  • Monthly project follow-up with the client.
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BewellConnectAoût 2020 - Présent

Scrum Master.
  • Providing Agile training and coaching for the team.
  • Communication with the client.
  • Helping the team deliver a functional product and receive feedback from the PO.
  • Ensuring that the team can meet its commitments by removing any impediments they face, managing dependencies and escalating blockers that they cannot remove themselves.
  • Facilitating processes & meetings (e.g. Reviews, Stand Ups, Planning, Estimation, Scheduling, Prioritization).
  • Making sure that the team is fully functional and productive.
  • Improving the overall quality.
  • Shielding the team from distractions and interferences (including the Product Owner).
  • Enabling a close cooperation across all roles and functions and removing barriers.
  • Providing visibility on theprogress, including producing standard outward-facing artifacts.
  • Managing the Product Owner’s expectations of the team.
  • Keeping time and quality requirements in check.
  • Analysis of the functional documentation by making sure that all aspects are clarified with the client before the application is sent into the development phase.
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PentalogMai 2020 - Juin 2020

Product Owner Training within the Pentalog group.

Focusing on the following areas of improvement:
  • Product discovery: product vision, business model canvas, product roadmap;
  • User story: relationship between epic-user story, user story format, user story examples, prioritization;
  • Non-functional requirements;
  • Business value concept: customer value, knowledge value;
  • Business risks;
  • Role Modeling;
  • INVEST principles;
  • Elicitation techniques;
  • MOSCOW principles;
  • Stakeholders Management;
  • RACI;
  • Story mapping workshop;
  • Mistakes of a Product Owner;
  • Qualities of a Product Owner;
  • Grooming the product backlog;
  • Scaling the product backlog;
  • Planning a release / an iteration;
  • Velocity;
  • Participating in Scrum meetings (Daily Scrum, Sprint Planning, Sprint Review) in order to observe Product Owners from Pentalog;
  • Backlog creation based on the documentation for one of Pentalog's projects.
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IBMAvril 2015 - Avril 2020

Project Manager / Operations Lead (IT) for a leading cloud platform and cognitive solutions company.

Project Manager
(April 2017 - Now).
  • Coordinating internal resources and vendors for the execution of projects.
  • Ensuring that all IT projects are delivered on-time, within scope and budget.
  • Ensuring the resource availability and allocation.
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Developing a detailed project plan to track progress and measure performance.
  • Managing the relationship with the client and all the stakeholders.
  • Performing risk management, in order to minimize the project's risks.
  • Creating and maintaining a comprehensive project documentation.

Project Manager / Operations Lead
(April 2015 - April 2017).
  • Project management.
  • Client management.
  • Operational process including client escalations and problem resolution.
  • Delivering on service level agreements and client expectations.
  • Conducting regular international business reviews.
  • Assessing training requirements.
  • Hiring and staffing.
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OracleMars 2011 - Mars 2015

Finance Manager within a company that offers a comprehensive and fully integrated stack of cloud applications and platform services.
  • Deal Management DACH License & HW Drafting.
  • Contract management.
  • Delivering on service level agreements and client expectations.
  • Handling client escalations and problem resolution.
  • Individual performance management.
  • Coaching and facilitating the individual development plans.
  • Assessing training requirements.
  • Hiring and staffing.
  • Reporting of key metrics.
  • Conducting regular international business reviews.
  • Ensuring the process compliance while adhering to the latest regulations.
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Wipro TechnologiesJuin 2007 - Mars 2011

Team Leader / Order Management / Procurement Specialist / Purchasing Operator within a multinational corporation that provides information technology, consulting and business process services.

Team Leader / Order Management(March 2008 - March 2011).
  • Monitoring the team performance and achieve Critical SLA Metrics to ensure consistency in performance for the assigned teams.
  • Monitoring and reporting the agents' scores and feedback.
  • Reviewing the agent level performance.
  • Reviewing the process level performance.
  • Processing escalations.
  • Management of the team workload distribution.
  • Customer complaints resolution.

Procurement Specialist / Purchasing Operator(June 2007 - March 2008).
  • Locating and arranging for the goods purchase.
  • Analyzing prices and data to determine what is a good price to pay.
  • Negotiating the lowest price with the suppliers and vendors.
  • Formulating the policies and rules in order to place bids for goods or services.
  • Awarding contracts to suppliers.
  • Evaluating and monitoring contracts to ensure that the promises are met.
  • Conferring with the vendors to discuss new products or potential problems with the orders.
  • Using the computer software to manage sales records and inventory.
  • Training the staff about the new products.
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GO Auto GroupMars 2006 - Mai 2007

Field Sales / Order Management / Procurement Analyst within a company providing various services in the automotive industry.
  • Daily customer visits in Bucharest and other cities.
  • Offering client operational support and processing all the transactions received from the client.
  • Acting as one contact to the client, communicating all the relevant information and ensuring thecustomer satisfaction.
  • Dealing with all the written or verbal requests from the clients (inquiries, complaints).
  • Ensuring the highest quality for all the data communicated to the clients.
  • Signing new contracts with potential customers from the market.

Mes études et formations

Master's Degree in Communication and Public Relations - S.N.S.P.A.2007 - 2009

Bachelor's Degree in Management, Faculty of Marketing - Romanian-American University, Bucharest. 2003 - 2007