Deputy Manager / Regional DeputyOperational Manager / Manager of Operations Department / Back-Office Operational Staff
for a banking services provider.Deputy Manager of the Brasov Branch
(October 2010 - October 2013).
Regional Deputy Operational Manager
- Management and coordination of the subordinated departments: Cashier, Customer Relations, Operations, a team of 11 experienced professionals.
- Being oriented to listen to companies objectives in order to provide the products they need and best-personalized services.
- Applying expert judgment to the removal of daily basis activity impediments.
- Keeping teams focused to achieving targets assigned individual both employee and unit level.
- Checking the correctness and the deadline of reports submitted by the directions of the Central Branch.
- Checking daily reports and the implementation of the measures to be taken.
- Tracking and reporting of all operational risk events, implementing risk management procedures.
- Monitoring and implementing JIRA task tracking tool.
- Tracking the process of solving complaints received from customers, solving all arising issues within 24 h or less.
- Releasing periodically recommendations, updates and improvement reports for the Branch Manager and Products Managers.
- Replacement of the Branch Manager.
of Regional Brasov Hub (May 2008 - September 2010).
Manager of Operations Department
- Having a major role in opening 8 new branches in the Regional Brasov Hub on time and on budget, participating in meetings, technical discussion, reviews and release planning of the whole project.
- Coordinating 3 departments of Brasov Branch, and 11 team members.
- Verifying and supervising the whole operation activity in the Regional Brasov Hub - 8 more branches.
- Building and effectively coaching operations teams for the hub branches.
- Empowering the branches teams to self-organize and to continuous growth.
- Protecting the teams from outside distractions, impediments or team conicts, and maintaining focus on productivity, services quality and deadlines.
- Communicating with other management and support specialists on arising issues.
- Providing technical support for all the 9 operational teams of the Hub.
- Improving teams daily basis practices and tools as required.
- Fully facilitating the productivity, and making sure teams have the tools and know how they need to succeed.
- Replacement of the Regional Branch Manager.
(October 2003 - April 2008).
Back-Office Operational Staff (
August 2002 - September 2003).