Raluca Mihaela P.


Externalisation nearshore
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Mon expérience

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Customer Satisfaction and Sales Management Solutions ProviderMars 2017 - Présent

Software Tester.
  • Cross-browser compatibility and design style validation.
  • Testing the web accessibility with JAWS and NVDA screen readers, as well as WAVE.
  • Daily synchronization with the development teams.
  • Regular feedback gathering from all involved parties in order to adjust or improve the output of the teams.
  • Exploratory, integration, system, edge case, security and accessibility testing.
  • Reporting using TestRail, in order to have full visibility over the run test cases and a wide variety of results for test coverage.
  • Re-testing in close collaboration with the development team.
  • Regression testing in order to make sure the client receives a premium high-quality increment.
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Medical electronicsJuin 2015 - Mars 2017

Software Tester.
  • Preparing and planning the tests plan with the testing team.
  • Analyzing, reviewing and estimating requirements and design specification.
  • Preparing test scenarios and test cases, executing and logging them in specific application.
  • Identifying and evaluating issues, as well as establishing their priority and reporting.
  • Involvement in the quality assurance stage of software development and deployment through continuous communication with the testing team.
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Bancpost, IasiJuin 2012 - Mai 2015

Customer Service Officer within a Romanian bank.
  • Development and maintenance of the relationships with clients in order to capitalize cross sell opportunities.
  • Opening and closing accounts using the banking system and following the bank’s policies and procedures.
  • Accurate and timely processing of all transactions and account maintenance.
  • Increasing the level of financial funds held by clients by identifying and evaluating their needs.
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Bancpost, IasiSeptembre 2011 - Mai 2012

Small Business Loan Officer within a Romanian bank.
  • Informing and advising clients on the range of corporate products and services offered by the bank.
  • Market research in order to attract new customers and allocated portfolio management.
  • Processing the cashless banking operations and transactions for corporate clients.
  • Preparing financial analysis of company situations in order to grant loan products.
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Bancpost, IasiJanvier 2011 - Août 2011

Loan Officer within a Romanian bank.
  • Organizing the mortgage and consumer lending activity both in the agency and on the field.
  • Promoting the bank products and services for savings, credits and transactions.
  • Taking over the role of treasurer, including the Western Union transactions.
  • Development and management of assigned customer portfolio.
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RBS Bank Romania, IasiSeptembre 2007 - Décembre 2010

Loan Officer within a leader in the field of finance, banking services and risk management for the corporate clients, financial institutions and public sector.
  • Promoting and selling the RBS Bank products according to the bank procedures.
  • Active participation in achieving the individual and team sales plan.
  • Market research, contacting clients, setting meetings and follow-up.
  • Evaluating and providing optimal solutions according to the customer’s financial needs.
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HQI Inc., South CarolinaJuin 2006 - Octobre 2006

Sales Assistant within an American company.
  • Identifying potential clients and assisting them to buy the company products.

Mes compétences

Langues parlées

GERMAN: Beginner
ENGLISH: Average
FRENCH: Average
ROMANIAN: Native speaker

Software Testing

BrowserStack, Manual testing, Exploratory testing, Security testing, Regression testing, System testing, TestRail, Integration testing, JIRA



Networks and Systems


Computer Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Mes études et formations

Master's Degree in Project Management, Faculty of Economics and Business Administration - “Al.I.Cuza” University. Iasi.2007 - 2009

Bachelor's Degree in Economics, Faculty of Economics and Business Administration - “Al.I.Cuza” University. Iasi.2003 - 2007