Dragos A.

Tester

Externalisation nearshore
Advanced
Iasi, ROUMANIE
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Mon expérience

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PENTALOG CLIENT : Multi-Channel Fashion RetailerJuin 2017 - Janvier 2019

Tester.
  • Performing manual testing on key features of the product.
  • Testing new functionalities on different environments in order to ensure the product meets the required quality standards.
  • Bug reporting using JIRA.
  • Defect management: tracking, validating, reporting and retesting issues.
  • Collaboration with the development team for bug fixes and clarifications.
  • Communication with the business analysis team in order to clarify or improve certain points regarding the specifications.
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QA Tester - OSF Global ServicesSeptembre 2015 - Mai 2017

QA Tester within a company providing services and consultancy for the IT domain.
  • Creating test plans, test designs, test scenarios, test cases and test suites; executing them as needed.
  • Reviewing and analyzing requirements and Functional Specification Documents.
  • Testing websites, web applications and integration of web services.
  • Defect tracking and task management (JIRA).
  • Working closely with QA Leads, Project Managers, Lead Developers, Business Analysts.
  • Creating release notes reports after each release on production.

Participation in the testing process of several applications:

- E-commerce website specialized in selling shoes and handbags for men and women;
- Presentation website of a company offering home decorations and accessories;
- E-commerce website of a company providing protective equipment and solutions;
- Online store specialized in nutrition products;
- Online store dedicated to artwork selling: paintings, sculptures, replicas, jewelries.
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Technical Support Engineer - HEG ServicesJuin 2014 - Septembre 2015

Technical Support Engineer within a company providing hosting solutions and services to clients worldwide.
  • Testing websites and web applications.
  • Defect tracking.
  • Online chat to current customers helping to resolve their technical support problems.
  • Using a CRM system to track all customers' history.
  • Answering the customers' technical support issues.
  • Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience.
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Customer Service Analyst - CapgeminiMai 2012 - Juin 2014

Customer Service Analyst for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact.
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
  • Proactively flagging incidents where no knowledge solution was found.
  • Meeting or exceeding the level of Service when responding to all incoming incidents.
  • Accurate and timely hand off to other resolving teams.

Mes compétences

Langues parlées

ENGLISH: Advanced
FRENCH: Beginner
ROMANIAN: Native speaker

Miscellaneous

JIRA, Salesforce API, GitHub

Computer Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Networks and Systems

Linux, Active Directory, Windows Server, Windows

Analysis Methods and Tools

Responsive Design

Web Technologies

CSS, HTML

Software Testing

Mobile Testing, Sanity testing, Regression testing, BrowserStack, TestLink, Sanity testing, Manual testing, Black box testing, Smoke testing, Exploratory testing

Protocols

DNS

Languages

SQL

Mes études et formations

Bachelor's Degree in Physics - Informatics, Faculty of Physics - "Alexandru Ioan Cuza" University, Iasi.2005 - 2008