Ana A.

Tester

Outsourcing
Junior
Brasov, ROMANIA
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Mon expérience

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Market Data Analytics Software Provider01.10.2018 - Présent

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Close collaboration with the development team in order to inform them about application errors.
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Youth Mentoring Agency01.05.2018 - Présent

Tester.
  • Performing manual and automated testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
  • Automated tests creation and execution.
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Digital Services Agency01.10.2017 - 01.10.2018

QA Tester.
  • Performing manual and automated testing.
  • Analysis of the client's requirements and documentation.
  • Defining the main test plans.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Changing the execution path of the test cases when needed.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
  • Proposal of application improvement solutions.
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International business school01.12.2017 - 01.04.2018

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
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Software Publisher01.12.2017 - 01.02.2018

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements.
  • Defining the test plans.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Collaborating with the development team in order to inform them about the application errors.
  • Proposing improvements.
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Arvato Services01.11.2016 - 01.10.2017

Solution Coach within a company providing several services and solutions, such as: digital marketing, financial services, customer relationship management, supply chain management and IT services.
  • Assuring the quality of the services offered by the support team by analyzing the calls, e-mails and the performance, according to the established criteria.
  • Establishing targets for the client support team and assuring their achievement.
  • Discussing with each member of the team and analyzing their individual performance.
  • Guiding and supporting the client support team for improving the work process.
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Arvato Services01.06.2016 - 01.10.2016

Customer Service Representative (Russian) within a company providing several services and solutions, such as: digital marketing, financial services, customer relationship management, supply chain management and IT services.
  • Offering technical support to clients in Russian, by phone or chat.
  • Offering technical solutions adapted to the clients' needs.
  • Updating the client information in specific databases.
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Arvato Services01.03.2013 - 01.10.2014

Call Center Operator (Russian / English) within a company providing several services and solutions, such as: digital marketing, financial services, customer relationship management, supply chain management and IT services.
  • Taking phone calls from clients and offering support in Russian or English.
  • Contacting the clients by phone or e-mail for clarifying the details regarding their requests progress.
  • Updating the client information in specific databases.
  • In charge of booking air transport tickets.
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"Vacari Ghenadie" Notary Office01.08.2010 - 01.12.2011

Secretary within a notary office from Moldova.
  • Writing / editing notarial acts.
  • Carrying out the necessary documentation for the notarial acts.
  • Completing the notarial registers.
  • Verifying the authenticity of the acts.
  • Archiving the documents.
  • Collecting taxes and fees from clients.
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Cristina-Tur01.07.2007 - 01.02.2010

Sales Manager within a tourism agency.
  • Selling tourist packages to clients.
  • In charge of hotel bookings for clients.
  • Opening visas for clients.
  • Responsible for booking the transport tickets.
  • Researching and consulting the best offers for the clients.
  • Registration of offers in the database.

Mes compétences

Langues parlées

RUSSIAN: Advanced
ENGLISH: Advanced
UKRAINIAN: Advanced
ROMANIAN: Native speaker

Networks and systems

Windows

Development Environment

TFS

Software testing

Automated testing, Manual testing, Robot Framework, TestLink

Miscellaneous

Agile, Confluence, JIRA, Kanban, Redmine, Scrum

Computer tools

MS Office (Word, Excel, PowerPoint, Outlook)

Mes études et formations

Bachelor's Degree in Tourism and Hotel Services, Faculty of Business Management and Administration - Academy of Economic Studies of Moldova.2003-2007