within a company providing several services and solutions, such as: digital marketing, financial services, customer relationship management, supply chain management and IT services.
- Assuring the quality of the services offered by the support team by analyzing the calls, e-mails and the performance, according to the established criteria.
- Establishing targets for the client support team and assuring their achievement.
- Discussing with each member of the team and analyzing their individual performance.
- Guiding and supporting the client support team for improving the work process.